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About the Role

Directs, supervises, plans and implements the programmatic and administrative operations of the program; directs staff in implementation of Sanctuary plans. This role offers the opportunity to provide leadership, guidance, and oversight in a program focused on safety, stability, and empowerment.

Responsibilities

• Oversee daily program operations and administration, including case management, employment, housing placements, healthcare compliance, recreation, food service, security, maintenance, staffing, safety, financial management, and maintenance of the physical environment to ensure residents’ physical, emotional, and social needs are met.
• Recruit, hire, train, supervise, and provide leadership to staff; coordinate professional development opportunities and ensure accurate, timely completion of responsibilities and program goals.
• Develop, implement, and monitor person-centered programming, direct supports, and service plans that address residents’ daily living skills, resource management, healthcare, advocacy, sanctuary rules, and overall engagement while ensuring services remain effective and relevant.
• Ensure compliance with all regulatory standards and program requirements; manage critical incident follow-up, analyze program data for continuous improvement, and maintain collaborative relationships with community agencies and organizations through meetings and community engagement.

Requirements

• Master’s degree in Social Sciences, Business Management, Humanities, Psychology, Human Services, and 2 years of experience
• Knowledge of Human Resources policies.
• Attention to detail
• Good record keeping skills
• Outstanding communication skills for working with operations staff.

Skills

• Strong interpersonal skills
• Leadership skills
• Negotiation skills
• Problem-solving skills
• Ability to maintain professionalism
• Ability to build positive relationships with staff, clients, and customers
• Excellent judgment
• Discretion
• Organizational skills
• Ability to manage multiple priorities
• Ability to meet deadlines
• Ability to resolve routine issues
• Ability to work independently with minimal supervision
• Friendly demeanor
• Service-oriented demeanor
• Detail-oriented demeanor
• Professional demeanor
• Ability to remain calm and effective in high-stress, fast-paced environments
• Team-oriented
• Positive, “can-do” attitude
• Commitment to maintaining a productive and professional work atmosphere

Location

• Jamaica, Queens NY

Work Type

• Full-time
• Requires flexibility to cover shifts in the event of staffing shortages or emergencies

Experience Level

• 2 years of experience

Education Level

• Master’s degree

Benefits

• 15 - 25 Vacation days Annually (Based on position level)
• 12 Sick Days
• Floating Holiday 1 annually
• 401K retirement plan with 3% match after 90 days of employment
• Medical Benefits after 30 days of employment with Cigna
• Dental/Vision eligible after 90 days of employment
• Access to Gym/Weight Room
• Access to Boxing Ring
• Short Term Disability
• Life, Accidental Insurance available through Aflac
• Transit Check for commuting expenses
• Legal Shield for legal services
• Public Service Loan Forgiveness (PSLF) participant

About the Company

• Join Elmcor Youth & Adult Activities as a Shelter Program Director and lead a dedicated team committed to supporting individuals and families in need.