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About the Role

As an Operations Associate, you will play a critical role in managing schedules, optimizing workflows, and coordinating care for new patients. You’ll work cross-functionally with our Clinical, Product, and Data teams to improve processes, drive efficiency, and scale our operations. If you’re a detail-oriented problem-solver who thrives in a fast-paced, impact-driven environment, we’d love to meet you.

Responsibilities

• Manage schedules, optimize workflows, and streamline care coordination to ensure a seamless patient experience.
• Analyze market and clinical best practices to identify opportunities for operational improvements and contribute to our strategic roadmap.
• Work closely with teams focused on bringing in and keeping new patients, ensuring they receive high-quality, timely care.
• Track service line performance, identify bottlenecks, and implement data-driven solutions to enhance efficiency.
• Leverage SQL and other tools to analyze provider KPIs, measure impact, and guide decision-making.
• Work alongside Clinical, Product, Care, and Data teams to drive operational initiatives and resolve provider and patient concerns.
• Maintain adherence to healthcare regulations (HIPAA, EHR) while continuously improving internal processes.

Requirements

• Must be able to work full-time in our San Francisco, CA office.

Skills

• SQL
• data analytics
• performance tracking
• EHR systems
• HIPAA regulations
• provider operations

Location

• San Francisco, CA

Work Type

• Full-time
• Onsite

Experience Level

• Bachelor's Degree

Salary/Compensations

• $100,000 - $120,000

Benefits

• Comprehensive Health Coverage – Medical, dental, and vision insurance
• Financial Security – 401(k) with company matching and fully covered life insurance
• Time to Recharge – Unlimited PTO, generous company holidays, and flexibility
• Wellness First – Group activities, mindfulness sessions, and fitness perks
• Connection & Community – Team lunches, office hangouts, and offsite meetups
• High-Impact Work – Shape the future of digital healthcare
• Competitive Compensation – Top-tier salary and a generous equity package
• Fast-Paced & Exciting – Join a hypergrowth team
• World-Class Team – Work alongside top engineers, product leaders, and operators
• Prime Location – Enjoy a vibrant workspace in downtown San Francisco

About the Company

• Mochi Health is a direct-to-patient telehealth company specializing in obesity medicine and expanding into primary care.
• With over 200,000 active patients, 500+ providers across 50 states, and a proprietary AI-enabled EMR, Mochi is building the infrastructure for a new model of virtual care delivery.
• Mochi's Operations team sits at the center of the company's highest-priority initiatives — from standing up new lines of business to protecting the patient and provider experience that drives retention.
• As Mochi scales, we need generalist operators who can move fluidly across projects, own ambiguous problems end-to-end, and use modern tools, including AI, to work faster and smarter than a traditional ops team.

Equal Opportunity

• Mochi Health is an Equal Opportunity Employer.
• We make all employment decisions based solely on merit.
• We provide equal employment opportunities to all applicants and employees without discrimination on the basis of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, disability status, or any other applicable legally protected characteristic.
• We prohibit any form of discrimination or harassment.
• This policy applies to all terms and conditions of employment, including hiring.