Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Oversee the daily operations of the front office, ensuring front desk and communications meet hotel standards for maximum guest satisfaction. Act as the main contact for guests and other hotel departments in the absence of the Director of Front Office.

Responsibilities

• Ensure efficient guest registration, check out and telephone service.
• Observe front desk agents and ensure established procedures are completed in accordance with policy and procedure.
• Observe front desk and ensure duties are completed in accordance with established policy and procedure.
• Direct and train front desk staff and operators.
• Assist in new-hire and on-going training.
• Direct and assist front desk staff and telecommunications in organizing breaks, ensuring work is completed efficiently and according to schedule.
• Arrive at workplace on time in full uniform prepared with tools and all equipment needed for service.
• Review current day’s expected arrivals and check all VIP and special request reservations.
• Review the daily room availability and inform staff.
• Check status of departures on a daily basis.
• Relay all pertinent information to front desk agents, telecommunications, the following shift supervisor, and the Front Office Manager.
• Ensure all necessary reports and forms are completed daily.
• Assist Guest Relations/Receivables as necessary.
• Assist in the selection, training, and development of the personal.
• Perform any other duties as assigned by the Rooms Division Manager.

Requirements

• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Must be able to read and write to facilitate the communication process.
• Must possess basic computational ability.
• Must possess basic computer skills.
• Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
• Employees may be required to work varying schedules to reflect the business needs of the hotel.
• Attendance at all scheduled training sessions and meetings is required.

Skills

• Goal oriented
• Great attention to detail
• Excels in guest service
• Good communication skills, both verbal and written
• Extensive knowledge of the hotel, its services and facilities
• Excellent customer relations skills
• Leadership capability
• Detail oriented
• Outstanding organizational skills
• Outstanding communication skills

About the Company

• The Historic Warwick Melrose is seeking an energetic individual.
• Come join a team that is ready to learn and follow in the direction of excellence.