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About the Role

The Program Assistant is responsible for supporting administrative functions within the Sterling Community Center to ensure smooth operations. This role also involves acting as the receptionist, greeting clients, staff, and visitors, and responding to calls on the Information and Referral Line, all while maintaining a person-centered, trauma-informed philosophy.

Responsibilities

• Provide person-centered, recovery-oriented service to all visitors.
• Handle incoming calls with professionalism and etiquette.
• Take and deliver messages from the general voice mailbox and emails.
• Track Community Center attendance and service data.
• Assist with filing, faxing, and other administrative functions.
• Maintain inventory and ordering of supplies.
• Generate, compile, and disseminate reports related to program service delivery, chart completeness, and productivity.
• Contribute to the daily operations of a peer professionally run community center, promoting a culture of mutuality, recovery-oriented principles, and trauma-informed interactions.
• Perform other designated duties.

Requirements

• High school diploma/GED or equivalent required.
• Minimum of two years of reception experience in a fast-paced office, preferably in a medical or community mental health office.
• Demonstrated proficiency with MS Office Suite and database applications.
• Must be reliable and responsible, demonstrating the ability to work both independently and as part of a team.
• Must show initiative and exercise good judgment.
• Experience with EHR (Electronic Health Records).
• Fluency in English (Reading, Writing, Speaking).
• Must adhere to the program’s policy, procedures, and professional code of ethics.
• Must always adhere to confidentiality practices.
• Must be cleared and maintain clearance by applicable regulatory agencies as required.
• Legally eligible to work in the United States without sponsorship.

Skills

• Strong communication and human relations skills.
• Attention to detail.
• Understanding of front desk operations.
• Good time management skills.
• Excellent telephone etiquette and service.
• Patience, flexibility, professionalism, and the ability to work in a busy office with many disruptions.
• Familiarity with and ability to use an Electronic Health Record system.
• Demonstrated dedication to promoting recovery and recovery-oriented principles.

Location

• White Plains

Work Type

• Part Time

Experience Level

• Minimum of two years of reception experience

Education Level

• High school diploma/GED or equivalent

Salary/Compensations

• $18-$21 per /hr

About the Company

• Greater Mental Health of New York promotes mental wellness through advocacy, community education, and direct services.
• We empower individuals and families on their unique journeys to recovery, honoring their rights to self-determination, choice, and collaboration.
• We utilize evidence-based practices and a focus on trauma-responsive care.
• Our dedicated team provides comprehensive services to thousands and fosters independence and resilience within our community.
• We serve individuals and families throughout the Lower Hudson Valley region.

Equal Opportunity

• Greater Mental Health of New York is an equal opportunity employer.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.
• Greater Mental Health of New York is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.
• To request a reasonable accommodation, contact the Human Resources Department.