Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
About the Role
Cuckoo Rental America is seeking a Client Support Representative to handle customer inquiries and provide excellent service. This role involves communicating with customers, resolving issues, and managing documentation.
Responsibilities
- Respond promptly and accurately to customer inquiries requiring bilingual (Korean/Chinese) communication
- Communicate with customers through various channels including phone and email
- Identify customer needs and resolve issues in a timely and efficient manner
- Accurately and swiftly handle customer-related documents such as order forms, applications, and service requests
- Record and manage customer interaction details and service histories
- Provide feedback to improve the efficiency and quality of customer service processes
- Perform other duties as assigned by management
Requirements
- Ability to remain calm and composed when dealing with stressed or upset customers
- Basic computer skills
- Must be legally authorized to work in the United States
Skills
- Chinese (Required)
- Korean (Required)
Location
- NJ / NY
Work Type
- Full-Time
Experience Level
- Staff
Benefits
- 401(k) matching
- Paid Time Off
- Dental / Health / Vision Insurance
About the Company
- Cuckoo is a South Korean brand with over 40 years of experience in premium kitchen appliances and home products.
- They are known for top-ranking pressure cookers and globally recognized kitchen technology.
- Cuckoo offers a wide range of high-quality products like rice cookers and air purifiers, backed by excellent customer service.
- The company has experienced significant growth and focuses on innovation to enhance customer lives.
- In 2019, Cuckoo Rental America was established to offer water and air purifier rental services in the US.
Equal Opportunity
- Cuckoo Rental America is an Equal Opportunity Employer and is committed to creating an inclusive environment for all employees.
- All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected status.