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About the Role

As a Supervisor, you will play a pivotal role in shaping exceptional customer experiences that drive sales and foster an inspiring store atmosphere. You will lead by example, supporting the management team in delivering outstanding service and operational excellence. Your strong organizational and communication skills will energize the team to create an authentic, personalized, and engaging shopping journey for customers.

Responsibilities

• Deliver an excellent customer experience through expert styling advice, product knowledge, and an engaging store environment.
• Take responsibility for store opening and closing procedures, and support the management team.
• Interpret sales data and collaborate with store leadership to optimize commercial performance.
• Lead and inspire a team of sales assistants to uphold exceptional service standards.
• Oversee day-to-day store operations including delivery, replenishment, and shop floor cover for efficiency and compliance.
• Act as a brand ambassador, embodying company values and ensuring memorable customer interactions.

Requirements

• Previous experience in retail/hospitality with a good understanding of store operations, including opening/closing procedures and stock delivery processing.
• Customer-focused with a commitment to delivering excellent service.
• Product passion and enthusiasm for sharing product knowledge with customers.
• Adaptable and responsive to changing priorities and customer requests.
• Action-oriented, proactive, and driven to take initiative.
• Strong communicator with active listening skills.
• Eager to learn and open to feedback for personal and professional development.
• Comfortable working varied hours, including evenings, weekends, and holidays.
• Legal right to work in the United States.

Skills

• Styling advice
• Product knowledge
• Sales data interpretation
• Team leadership
• Store operations management
• Customer engagement
• Communication
• Adaptability
• Initiative

Location

• United States

Work Type

• Full Time
• 32 - 40 hours a week

Experience Level

• Supervisor

Salary/Compensations

• $23.56-$26.72

Benefits

• 25% staff discount across all H&M Group brands (in-store and online)
• H&M Incentive Program (HIP)
• Employee Assistance Program (EPA)
• Vacation/Wellness, Holiday, and Parental Pay
• Commuter Benefits
• Pet Insurance
• Additional Voluntary Benefits

About the Company

• COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design.
• The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.

Equal Opportunity

• At H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation.
• We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences.
• This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world.
• That’s why we consider all dimensions of diversity throughout our recruitment process—ensuring our workforce reflects the richness of the communities we serve.
• All your information will be kept confidential according to EEO guidelines.