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About the Role
As a Store Manager, you will be responsible for the day-to-day and long-term success of retail staff, focusing on customer experience and team development. This role is crucial in creating the best customer experience by recruiting, onboarding, developing, scheduling, coaching, and managing the performance of our Retail Sales Associates, known as Outfitters.
Responsibilities
- Oversee Retail Sales Associates (Outfitters) to ensure customers are properly outfitted.
- Be present on the sales floor 5 days a week.
- Support all Fleet Feet initiatives, activities, and functions.
- Deliver the best customer experience by creating a positive staff culture focused on performance management and education.
Requirements
- Available to work a flexible schedule, including days, evenings, weekends, and holidays.
- Demonstrated leadership ability with at least 2-3 years of retail experience in a customer-facing sales setting.
- Proven track record of leading your team by example, giving feedback, and coaching in the moment.
- Experienced in having difficult conversations (performance, disciplinary, etc.).
- Ability to balance the needs of employees and the business.
- Can own and manage administrative tasks, customer interactions, and a fast-paced environment while staying organized.
- Professional and timely internal and external communication.
- Has a proven track record of developing and training staff.
- Fosters growth of others through recognition, coaching, and development opportunities.
- Promotes individual and team performance by setting expectations, delegating, and providing tools and resources.
- Assists with making business decisions, always putting staff and customers first.
- Builds and maintains trust from staff and customers by using sound judgment.
- Willing to go above and beyond when needed.
- Communicate professionally with customers and team.
Skills
- Leadership
- Coaching
- Performance Management
- Recruiting
- Onboarding
- Development
- Scheduling
- Customer Experience
- Sales
- Communication
- Organization
- Training
- Motivation
- Business Acumen
- Judgment
- Detail-oriented
- Collaboration
Work Type
- Full-time
Experience Level
- 2-3 years of retail experience
Benefits
- High energy and fun atmosphere
- Training and advancement opportunities within the Fleet Feet brand
- Community involvement and community service activities
- Training Program, Racing, and Product Discounts
About the Company
- Fleet Feet is the largest running retailer in the country with more than 280 stores and a robust e-commerce site.
- We pride ourselves on having an inclusive environment and delivering unmatched service and support.
- We maintain a high-spirited, fast-paced, and fun work environment where employees wear multiple hats and help each other.
- We run together to solve problems, reach goals, encourage others, and champion our brand.
- We are always looking for hardworking people to join our quest and bring our core values to life.
- Fleet Feet franchisees operate as independent business owners. If hired at a Franchise location, you would be an employee of that Fleet Feet franchisee and not an employee of the Fleet Feet Corporation.
- We have opportunities within both our franchise locations and our Fleet Feet Corporation.