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About the Role

As a Seasonal Key Holder at Topdrawer, you will be a frontline leader supporting exceptional customer experiences, maintaining visual standards, and ensuring smooth day-to-day store operations during the holiday season. You will take ownership of opening and closing responsibilities, support the team through peak traffic, and create a welcoming environment that reflects the spirit of Topdrawer.

Responsibilities

• Deliver a warm, personalized customer experience during peak holiday shopping periods
• Share product knowledge and storytelling to inspire thoughtful, intentional purchases
• Support the team in building lasting connections with new and returning customers
• Lead by example on the sales floor, modeling service standards and energy
• Assist with onboarding seasonal associates and mentoring team members
• Foster a supportive, collaborative environment during high-volume days
• Perform opening and closing responsibilities with accuracy and reliability
• Assist with holiday inventory receiving, stocking, and floor replenishment
• Maintain visual standards that showcase Topdrawer’s curated assortment
• Contribute to daily sales goals, conversion, and AOV
• Help ensure store cleanliness, presentation, and readiness at all times
• Stay up-to-date on product knowledge and promotions

Requirements

• Experienced retail associate or key holder (2+ years preferred)
• Reliable and committed to working through the full holiday season
• Warm, dependable, and energized by building customer relationships
• Detail-oriented, adaptable, and able to multitask in a fast-paced environment
• Passionate about creativity, design, and intentional living
• Must be legally authorized to work in the United States
• No time-off requests will be approved during this period

Skills

• Customer service
• Leadership
• Retail operations
• Visual merchandising
• Sales
• Inventory management
• Teamwork

Location

• Onsite

Work Type

• Seasonal
• Part-time
• Hourly

Experience Level

• 2+ years preferred

Salary/Compensations

• Monthly Sales Commission Opportunities

Benefits

• Generous Employee Discount

About the Company

• We make objects for people who are curious about the world.
• Designed between Boston and Tokyo, our products are developed with exceptional makers, craftspeople, and industrial designers around the world.
• Our shops are found in some of the world’s great creative neighborhoods. More than stores, they are places to discover tools, exchange ideas, attend workshops, and spend time with others who share a love of making, writing, drawing, and thoughtful living.

Equal Opportunity

• Topdrawer is an Equal Opportunity Employer and is proud to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, military status, or any other applicable legally protected characteristic.
• Topdrawer will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.