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About the Role

Working as part of the McDonald’s Marketing team, this role supports the team in the creation of key marketing campaigns, focusing on CRM and customer engagement programmes. It offers exposure to high-volume activity across various campaigns and provides an opportunity to gain experience in a fast-paced, high-profile business.

Responsibilities

• Support the CRM team in developing and delivering the CRM calendar.
• Contribute to the growth of key digital channels and performance against targets.
• Review creative outputs across email and push, providing clear, constructive feedback.
• Test and quality-check campaign assets, ensuring accuracy and adherence to requirements.
• Contribute to the evolution of personalised customer programmes by reviewing performance and identifying insights.
• Build effective relationships with internal stakeholders and agency partners.
• Proactively manage timelines, identifying potential risks or blockers and finding solutions.
• Support team coordination and leadership priorities, including meeting organisation and administration.
• Develop a strong understanding of the broader customer strategy.
• Build deep knowledge of brand principles and their translation into customer communications.
• Take on end-to-end ownership of selected campaigns over time.

Requirements

• A passion for the McDonald’s business is a must.
• Project management and administrative skills are essential.
• Developing an eye for strong creative work will become increasingly important.

Skills

• Strong interest in marketing, customer engagement and CRM.
• Proactive and solutions-oriented mindset.
• Strong relationship-building skills.
• Natural curiosity and eagerness to learn.
• Ability to balance attention to detail with a broader, strategic perspective.
• Excellent attention to detail.
• Clear and concise communication skills, both written and verbal.
• Strong organisational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Collaborative approach.

Location

• EAST FINCHLEY, LONDON

Work Type

• Full-time

Experience Level

• Early career
• Entry level

Education Level

• Relevant study or early experience

About the Company

• tms unites technology, marketing, and sourcing to drive transformational change for the world’s leading brands.
• With 1,200+ employees across 26 countries, tms offers solutions from inspiration and innovation to category management and delivery.
• Operating as a creative agency, a strategic consultancy, a sourcing business, and a technology provider, tms engages with over 110 million customers every single day for its clients.
• tms is a place where brilliant people are better together, fostering a culture of inclusion and authenticity.
• tms believes in preparing, developing, training, and investing in employees to help them take on future challenges.

Equal Opportunity

• Authenticity and diversity are critical elements of our business.
• Access and equity for all are realized through fostering a culture of inclusion and belonging.
• tms aspires to be ever-evolving.