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About the Role

As an On Street Maintenance Operative in the Cycle Hire team, you will help keep London's cycle hire scheme safe, clean, and available for the communities that rely on it. Your work will support customers across the city while ensuring cycle hire stations and bicycles remain operational and ready to use. You will play a hands-on role in creating impactful solutions that keep people moving, contributing positively to communities and helping to impact a better future.

Responsibilities

Clean and maintain cycle hire docking stations to agreed standards.
Use vehicles, equipment, tools, and cleaning materials safely and effectively.
Complete hub duties, including moving and redistributing bicycles across key locations.
Perform minor bicycle maintenance and repairs on street.
Collect abandoned and damaged bicycles as directed by the Control Room.
Provide excellent customer service and engage positively with members of the public.

Requirements

Strong communication and people skills with enjoyment of working with customers.
Knowledge of health and safety requirements in an operational environment.
Experience using tools, equipment, or cleaning materials safely and effectively.
Genuine interest in cycling and experience riding or working with bicycles.
Flexibility, resilience, and comfort working outdoors in different weather conditions.
Must pass a Basic DBS check.
Must complete an Occupational Health Questionnaire.

Location

Penton Street Depot, London, N1 9PT

Work Type

Permanent
Full-time
40 hours per week
Monday to Friday
Alternating weekly shifts: 7am to 3.30pm and 11am to 7.30pm

Salary/Compensations

£30,784 pro rata

Benefits

25 days’ holiday plus bank holidays
Option to buy up to five additional leave days each year
Up to 6% contributory pension scheme
Over 1,100 internal courses available
Funding for qualifications and apprenticeships
Mentoring opportunities
Focus on internal progression
Employee Assistance Programme
Bupa Anytime HealthLine
Wellbeing app
30% off at Serco-managed leisure centres
24/7 access to a virtual GP service
Discounts across around 1,000 retailers
Paid volunteering day
Tax-free charitable giving through Payroll Giving Scheme
Donate your pennies from your monthly pay to the Serco People Fund Charity
Employee networks support connection by providing spaces for collaboration, learning, and belonging.

About the Company

At Serco, everyone plays a vital part in delivering essential public services that make a real difference.
Serco is a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services.
United by a shared purpose: to improve the services that communities rely on.
Guided by our values of Trust, Care, Innovation and Pride.

Equal Opportunity

As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all.
We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.
Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview.
Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).