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About the Role

As an On Street Operative in our Micromobility – Citizen Services team, you’ll help keep London’s cycle hire scheme running safely and efficiently. Your work will have a direct impact on the experience of thousands of people every day by carrying out routine bicycle and e-Bike maintenance and ensuring bikes are available where customers need them most. Our work touches lives across the capital, supporting sustainable travel and helping communities make greener journeys.

Responsibilities

Carry out routine on-street maintenance, functional checks and basic repairs on bicycles and e-Bikes across the cycle hire scheme.
Replace and transport e-Bike batteries to maintain bicycle availability and meet customer demand.
Operate an e-Cargo Bike or e-Van to support battery distribution and operational activities.
Lock in and release bicycles at docking stations, ensuring roadworthy bikes remain available for customers.
Complete accurate electronic logging of work, parts usage and battery movements using mobile devices.
Provide excellent customer service and respond professionally to questions from customers, clients and members of the public.
Follow all health and safety, security, environmental and operational procedures while reporting any faults, risks or incidents.
Complete and pass a 3-day e-Cargo course as part of your onboarding.

Requirements

Excellent customer service and communication skills.
Confidence riding a bicycle in a busy urban environment.
Ability to pass an e-Cargo Bike assessment.
Comfortable using mobile devices and digital systems to record work accurately.
Strong problem-solving skills.
Ability to work independently while contributing to team targets.
Understanding of the importance of health and safety.
Pride in delivering high-quality work.
This role requires a Basic DBS check.
Will complete an Occupational Health Questionnaire.

Skills

Customer service
Communication
Bicycle riding
E-Cargo Bike operation
Mobile device usage
Digital systems
Problem-solving
Teamwork
Health and safety awareness

Location

Penton Street Depot, London, N1 9PT

Work Type

Permanent
Full-time
40 hours per week
4-6 days per week including weekends
7-day shift patterns working 7am to 3.30pm or 11am to 7.30pm

Salary/Compensations

£30,784 pro rata

Benefits

25 days’ holiday plus bank holidays
Option to buy up to five additional leave days each year
Up to 6% contributory pension scheme
Over 1,100 internal courses available
Funding for qualifications and apprenticeships
Mentoring opportunities
Focus on internal progression
Employee Assistance Programme
Bupa Anytime HealthLine
Wellbeing app
30% off at Serco-managed leisure centres
24/7 access to a virtual GP service
Discounts across around 1,000 retailers
Paid volunteering day
Tax-free charitable giving through Payroll Giving Scheme
Donate your pennies from your monthly pay to the Serco People Fund Charity
Employee networks support connection by providing spaces for collaboration, learning, and belonging.

About the Company

At Serco, everyone plays a vital part in delivering essential public services that make a real difference.
As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on.
Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.

Equal Opportunity

We prioritise your skills and potential.
As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all.
We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.
Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview.
Simply opt into the relevant scheme on the application form.
We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).