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About the Role

The Dual Rate Security Supervisor role involves primary duties as a Security Officer/Officer II and secondary duties as a Security Supervisor, ensuring the protection of guests, team members, and company property while maintaining exceptional guest service. In the supervisory capacity, this role involves overseeing Security Ambassadors and Security Officers/Officer IIs, ensuring compliance, safety, and providing on-the-job direction.

Responsibilities

Ensure the safety of guests and team members on Seneca Gaming Corporation premises.
Assist guests and team members and respond to critical situations, including medical emergencies and conflict resolution.
Conduct continual observation and patrolling of all areas of Seneca Gaming Corporation properties.
Work designated posts and complete all duties within company guidelines.
Report any violations or situations detrimental to Seneca Gaming Corporation to the Security Supervisor.
Ensure the integrity of slot, sportsbook, and table game areas.
Perform Class III related duties such as asset transfers, Table Fills, and slot/jackpot escorts.
Assist in internal or external investigations conducted by Seneca Gaming Corporation, SGA, or authorized local authorities.
Maintain strict confidentiality of departmental and company information.
Provide exceptional guest service in a pleasant, friendly, and professional manner.
Complete required SGC Training programs within nine months of employment.
Respond to, mitigate, and de-escalate incidents requiring Security intervention.
Maintain a professional attitude that inspires subordinates and fosters a positive work environment.
Develop, mentor, and train enrolled Seneca Nation members for future career paths.
Approve and submit all activity, incident reports, logs, and reports generated by Security personnel.
Maintain an accurate inventory of all equipment and assigned keys, ensuring key control policies are followed.
Complete required post-accident/reasonable suspicion drug and alcohol testing.
Act as Supervisor to regular security personnel, including assignment, scheduling, attendance tracking, and issuing disciplinary action.
Maintain the chain of command, ensuring subordinates are informed and supervisors are updated on developments.
Assist Security Ambassadors and Security Officers/Officer IIs in their duties and act in their positions when needed.
Build, instill, and maintain a fair and equitable work environment.
Maintain a strong working knowledge of emergency plans and protocols.
Provide testimony in court when required.

Requirements

Must be 18 years of age or older.
High school diploma or equivalent required.
Meets the minimum qualifications/requirements of the primary position (Officer or Officer II).
Preference for candidates with leadership experience in Security, Law Enforcement, Military, or Hospitality.
Must be able to use approved software programs for Security duties, including report writing and Dispatch software, as well as Word and Excel.
Must possess an understanding of legal ramifications and implications of employee and customer actions.
Must have proven guest service experience.
Must be able to work in an intense and fast-paced environment requiring a high degree of concentration.
Must possess excellent communication skills.
Ability to write routine correspondence and speak effectively to the public, employees, and customers.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to deal effectively and interact well with customers and employees.
Ability to resolve problems/conflicts in a diplomatic and tactful manner.
Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Adequate manual dexterity to operate office equipment.
Light lifting required.
Occasional travel may be required.
Must be able to effectively understand and communicate to candidates and employees.
Must be able to stand, walk, and move through all areas of the casino.
Must maintain physical stamina and proper mental attitude to work under pressure in a fast-paced casino environment.
Must be able to successfully complete CPR/First Aid Training Course.
Must complete all required SGC Training programs within nine months from commencement of employment.
Must adhere to regulatory, departmental, and company policies.
Must meet attendance guidelines.

Skills

Verbal communication skills
Guest service
Conflict resolution
Observation
Patrolling
CPR/First Aid
Confidentiality
Information security
Teamwork
Leadership
Mentoring
Training
Report writing
Inventory management
Key control
Drug and alcohol testing procedures
Disciplinary action
Emergency response planning
Business continuity planning
Court testimony
Microsoft Word
Microsoft Excel

Location

Seneca Resorts & Casinos

Work Type

Full-time
24-hour schedule

Experience Level

Leadership experience preferred
Minimum qualifications for primary position

Education Level

High school diploma or equivalent

Salary/Compensations

$17.50 starting rate
Compensation is negotiable based on experience and education.

About the Company

At Seneca Resorts & Casinos, we work hard, celebrate often, and build a culture people actually want to be part of.