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About the Role

Manage internal and external resources to ensure professional service engagements are delivered successfully, on time, and within budget. Help clients onboard, adopt, and grow with Procore while delivering exceptional value and ensuring high client satisfaction. Partner with various teams to execute client onboarding and service engagements, providing strategic guidance and thought leadership.

Responsibilities

• Define execution strategies for delivery of all agreed-upon services and scope, including discovery and design workshops, Gantt project plans, resource management, risk tracking, and change management strategies.
• Collaborate with key contacts, technical leadership, and Customer Success to execute custom statements of work and onboarding strategies.
• Partner with the account team during pre-sales engagements to serve as the services delivery expert.
• Develop and implement repeatable processes and templates to create efficiencies and standardization.
• Manage custom service delivery timelines and project plans to ensure on-time delivery of services and deliverables.
• Own strategic delivery for one-time projects or scaled SOWs while supporting account growth initiatives.
• Prepare accurate and insightful reports on project progress, budget, and risks using Procore’s internal systems.
• Provide proactive and high-level service to Procore clients through consistent and clear communication.
• Maintain working knowledge of Procore’s products, business model, emerging technologies, and service best practices.

Requirements

• 8+ years of experience managing or supporting large-scale services delivery.
• Strong skills in creating and managing gantt project schedules, documenting business outcomes, managing and forecasting resources, and maintaining RAID logs.
• Experience managing complex projects across web and mobile applications for documentation management, project management, or similar platforms.
• Prefer experience in construction and/or financial SaaS industries and Organizational Change Management consulting.
• Innovative, persuasive, creative, goal-oriented, optimistic, proactive, and adaptable.
• Deep understanding of value drivers and establishing standard operating procedures.
• Proven success managing professional services projects delivering $100K+ and effectively managing scope.
• Willingness to travel for client on-sites and company events (up to 30–40% of time).

Skills

• Project Management
• Resource Coordination
• Consultative Mindset
• Gantt Project Schedules
• Business Outcomes Documentation
• Resource Management
• RAID Logs
• Web Application Project Management
• Mobile Application Project Management
• Documentation Management Platforms
• Construction SaaS
• Financial SaaS
• Organizational Change Management Consulting
• Value Drivers Understanding
• Standard Operating Procedures Establishment

Location

• Carpinteria, CA
• Tampa, FL
• Austin, TX
• Remote (US)

Work Type

• Full-time

Experience Level

• 8+ years

Education Level

• PMP certification strongly preferred
• CAPM certification strongly preferred

Salary/Compensations

• Base Pay Range: 109,715.28 - 150,858.50 USD Annual
• On Target Earning Range: 129,077.00 - 177,480.60 USD Annual
• Eligible for Equity Compensation and/or Bonus Incentive Compensation

About the Company

• Procore is committed to offering competitive, fair, and commensurate compensation.

Equal Opportunity

• Procore will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.
• A criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: 1. appropriately managing, accessing, and handling confidential information including proprietary and trade secret information, as well as accessing Procore's information technology systems and platforms; 2. interacting with and occasionally having unsupervised contact with internal/external customers, stakeholders, and/or colleagues; and 3. exercising sound judgment.