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About the Role
The Service Delivery Manager I is responsible for all aspects of the contracted site services in Mail Operations, focusing on achieving financial results, enhancing customer satisfaction, and increasing employee engagement.
Responsibilities
- Manages expenses and analyzes asset performance and expenditures.
- Meets regularly with customer contact and management team.
- Recommends service enhancements based on customer's business strategy.
- Maximizes proprietary Quality Management utilization through service quality metrics reviews.
- Demonstrates exemplary ethical conduct to establish trust and support.
- Recognizes performance through fair merit evaluation and rewards employees for innovation and risk-taking.
- Coaches and counsels to create a positive atmosphere of professionalism and support.
- Provides honest and timely feedback to employees.
- Addresses performance issues with directness and sensitivity.
- Makes fair and equitable hiring decisions that promote workforce diversity.
- Oversees training and provides development opportunities.
- Effectively balances resources to maximize productivity and efficiency.
Requirements
- Management experience in a multi-service environment.
- Effective customer relationship building skills.
- Effective written and verbal communication skills.
- Proven analytical skills.
- Excellent planning, prioritization, and organizational skills.
- Proven experience in a high volume/fast-paced environment.
- Ability to resolve issues without management supervision.
- Proven experience in achieving financial goals related to revenue and profitability.
- Experience managing monthly revenue.
- Computer proficiency in email environments, MS Word/Excel or similar programs.
Skills
- Mail Services
- Customer relationship building
- Written communication
- Verbal communication
- Analytical skills
- Planning
- Prioritization
- Organizational skills
- Issue resolution
- Financial goal achievement
- Revenue management
- Profitability management
- MS Word
- MS Excel
Experience Level
- Management experience
Education Level
- Undergraduate degree preferred
About the Company
- The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education.
- TMG has a team of over 1,500 nationwide associates and over 30 years of success in the industry.