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About the Role

The Millennium Group (TMG) is an award-winning business process outsourcing firm seeking a highly motivated, enthusiastic team player for a career opportunity. Join a team of over 1,500 nationwide associates and contribute to TMG's 30+ years of success.

Responsibilities

• Provide high levels of customer service while consulting customers in person, via phone, or email.
• Receive, count, and verify all incoming packages and mail, noting damage and discrepancies.
• Process, sort, and stage packages and mail for pick-up and delivery.
• Inspect deliveries for suspicious shipments.
• Ensure accurate sorting and delivery of all incoming packages and shipments to the proper recipient.
• Research mail, packages, and shipments addressed to unknown or unrecognized addresses.
• Utilize handheld scanners to deliver packages and obtain proof of delivery signatures.
• Pick up outgoing mail, packages, and boxes using a cart or hand truck/dolly.
• Prepare and package outgoing items for proper shipping.
• Prepare and process outbound courier shipments using computer or service provider's equipment.
• Utilize postage machine to properly meter outbound mail.
• Enter activity data in logs and maintain accurate records.
• Assist in maintaining office supplies inventory.
• Deliver office supplies and copy paper, and stock conference rooms and print copy stations.
• Complete other tasks as assigned by the Manager.

Requirements

• High school diploma or equivalent.
• Strong communication and customer service skills required.
• Intermediate computer skills required.
• Demonstrate the ability to be flexible and adapt to change in the work environment.
• Strong work ethic; diplomatic; team player and service-oriented; builds strong working relationships.
• Ability to lift up to 50 lbs.
• Attention to detail.

Skills

• Customer service
• Mail and computer basics
• Postage Meter knowledge
• UPS knowledge
• FedEx knowledge
• DHL knowledge
• International shipping knowledge

Experience Level

• Minimum 2-year customer service and office related experience preferred.

Education Level

• High school diploma or equivalent.

About the Company

• The Millennium Group (TMG) is an award winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education.
• TMG has a team of over 1,500 nationwide associates.
• TMG has over 30+ years of success in the industry.