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About the Role

The Medical Assistant II is a healthcare professional who supports clinicians and other medical staff by performing clinical duties during the patient encounter. This role is patient-focused and dedicated to making a difference in improving patient health and quality of life.

Responsibilities

• Greeting patients, taking vital signs, preparing patients for examinations, assisting with medical procedures, collecting laboratory specimens, and conducting administrative tasks.
• Maintaining a clean, safe clinical environment and ensuring efficient unit operations while providing compassionate, high-quality patient care.
• Leading the training of new incoming staff members.
• Receiving and greeting every patient in person or via telephone in a courteous and friendly manner.
• Displaying ownership of the entire patient experience, including rooming of patients, collection of vitals, complete and accurate phone messages, chart preparation, medication refills, and abstracting external records.
• Raising emergent situations or expressed patient problems directly to RN, Supervising Nurse, or Practitioner for assistance.
• Entering charges for supplies and clinical testing.
• Assisting with routing forms to appropriate Bassett departments.
• Distributing AVS per patient communication preference.
• Performing all Point of Care testing as pertinent to specialty area.
• Running controls on point of care testing equipment and ensuring logbooks are updated appropriately.
• Performing clinical testing per departmental protocol.
• Cleaning and stocking exam rooms on a daily basis or according to need.
• Checking medications and supplies for outdates according to standards.
• Monitoring supply levels to improve inventory control.
• Meeting yearly competency requirements.
• Floating to other locations or departments as requested.
• Opening and/or closing clinic per departmental guidelines.
• Participating in monthly or quarterly environmental rounds.
• Attending required in-services.
• Exhibiting or recognizing areas of professional growth.
• Attending staff meetings, reviewing minutes of any meeting missed.
• Maintaining a thorough knowledge and understanding of Bassett policies and procedures as well as regulatory compliance.
• Taking a lead in service recovery and acting as a service liaison.
• Acting as a trainer for incoming new staff or providing orientation.
• Ensuring all orders have been pended in electronic medication record if necessary.
• Establishing and maintaining departmental record keeping.
• Performing audits using Tracers with AMP as assigned.
• Acting as a lead for checking inventory and ordering clinical supplies.
• Serving as a clinical competency validator.
• Conducting annual in services as requested.
• Serving in an organizational or unit-based committee.
• Completing 6 CE's per year.
• Performing similar or related duties as requested or directed.

Requirements

• Minimum 2 years of relevant work experience required.
• Customer service experience preferred.
• BLS certification required within 6 months of hire.
• Occasional balancing, climbing, crouching, kneeling, lifting, pulling, pushing, reaching, stooping, fit testing.
• Frequent typing/clerical/dexterity, grasping, hearing, repetitive motion, seeing/monitor/computer use, standing, talking, visual acuity (color, depth, perception), walking.
• Occasional exposure to bodily fluids/bloodborne, burns, chemical, electrical, explosives, mechanical hazards.
• Occasional exposure to noise, vibration, wet and/or humid conditions, dust, fumes, gases, mists, odors.
• Occasional travel may be required.

Skills

• Medical Assistant
• Nursing Assistant
• BLS certification
• Customer service

Location

• Onsite

Work Type

• Full-time

Experience Level

• 2 years relevant work experience

Education Level

• High School Diploma or GED preferred

Salary/Compensations

• USD $18.38/Hr. - USD $27.57/Hr.

Benefits

• Paid time off, including company holidays, vacation, and sick time
• Medical, dental and vision insurance
• Life insurance and disability protection
• Retirement benefits including an employer match
• Sign-on bonus

About the Company

• Bassett Healthcare Network is committed to helping the population we serve, and our communities, achieve optimum health and enjoy the best quality of life possible.
• We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex (including pregnancy, childbirth, or related condition), age, national origin or ancestry, citizenship, disability, marital status, sexual orientation, gender identity or expression (including transgender status), genetic predisposition or carrier status, military or veteran status, familial status, status as a victim of domestic violence, or any other status protected by law.

Equal Opportunity

• We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex (including pregnancy, childbirth, or related condition), age, national origin or ancestry, citizenship, disability, marital status, sexual orientation, gender identity or expression (including transgender status), genetic predisposition or carrier status, military or veteran status, familial status, status as a victim of domestic violence, or any other status protected by law.