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About the Role

Robin Hood is seeking an Operations Associate to provide day-to-day operational and administrative support for Blue Ridge Labs' programs, ensuring the smooth delivery of the Fellowship and Catalyst programs and potentially supporting Design Insight Group activities.

Responsibilities

• Maintain program calendars and coordinate scheduling for Fellowship and Catalyst activities, sessions, and events.
• Assist with event logistics including venue setup, materials preparation, catering coordination, and attendee communications.
• Create and administer surveys to gather participant feedback throughout the program cycle.
• Support participant onboarding, including preparation of materials and coordination of orientation activities.
• Assist program leads with administrative tasks, documentation, and communications as needed.
• Help coordinate guest speakers, mentors, and subject matter experts for program sessions.
• Provide general operational support at the guidance of the Director and program leads.
• Support the coordination of user research sessions including one-on-one interviews, focus groups, product testing, and surveys.
• Assist with scheduling and logistics for co-design sessions between DIG members and Fellows or Catalyst founders.
• Support with onboarding partners to DIG app: updating relevant training materials and providing technical assistance on an as-needed basis.
• Assist with tracking and monitoring new DIG member registrations and onboarding.
• Support the processing of payments to DIG participants through the DIG App.
• Help maintain accurate member data and records in program systems.

Requirements

• 1-3 years of total work experience.
• Exceptional organizational skills with the ability to manage multiple priorities, complex calendars, and deadlines in a fast-paced environment.
• Experience with event coordination or logistics support preferred.
• Excellent attention to detail, particularly with scheduling, data entry, and administrative tasks.
• Strong interpersonal and communication skills with the ability to work effectively with diverse communities.
• Interest in social impact investment and venture philanthropy as tools to tackle the hardest problems in New York City.

Skills

• Bilingual skills (especially Spanish) a plus
• Proficiency with software including Google Workspace, Airtable, Notion, etc.

Location

• Brooklyn, New York

Work Type

• Part-time
• Temporary
• Hybrid

Experience Level

• 1-3 years

Salary/Compensations

• $40.00 - $45.00 per hour

Benefits

• Retirement contributions
• Transit benefits
• Cell phone reimbursement
• Paid Time Off in accordance with NYS requirements

About the Company

• Founded in 1988, Robin Hood is the largest poverty fighting organization in New York City, partnering with top nonprofits to invest in vital services that help New Yorkers build better lives.
• Blue Ridge Labs (BRL) is a venture studio and innovation lab that launches and invests in new technology ventures focused on fighting poverty in NYC and beyond.
• BRL runs three programs: the Fellowship (venture studio), Catalyst (accelerator), and the Follow-On Fund (investment).
• The Design Insight Group (DIG) is a community of over 5,000 low-income New Yorkers who work alongside program participants to develop solutions to poverty.

Equal Opportunity

• Robin Hood is an equal opportunity employer. Applicants from diverse backgrounds and identities are encouraged to apply.