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About the Role
The Agriculture & Equine Specialty team is seeking a Manager, Agriculture and Equine Specialty to support a high-performing client care team through day-to-day leadership, coaching, workflow coordination, service quality, and continuous improvement. This role will help create a positive, People First environment by building strong relationships, supporting team members, and promoting consistent, high-quality service. The successful candidate will provide operational guidance, support escalations, assist with team development, and contribute to process improvements as the Agriculture & Equine Specialty team continues to evolve. This is an excellent opportunity for someone with strong insurance knowledge, sound judgment, and a genuine interest in leadership, coaching, and client service excellence.
Responsibilities
- Support day-to-day team operations, workflow coordination, and service delivery.
- Provide guidance to team members on processes, systems, client service standards, and technical questions.
- Coach, mentor, and support team members to encourage skill development, confidence, and career growth.
- Help organize and facilitate team meetings, huddles, and communication of key updates.
- Support escalations and complex service situations, escalating decisions appropriately when needed.
- Help monitor workflow quality, service consistency, and team priorities.
- Identify opportunities to improve processes, efficiency, and the client experience.
- Support implementation of new workflows, strategies, and team initiatives.
- Foster a collaborative, respectful, solution-focused, and growth-oriented team environment.
- Recognize team successes and contribute to a culture where achievements are celebrated.
Requirements
- Insurance Licensing is required
- Typically 5 years of experience in the property and casualty insurance industry.
- Agriculture, equine, farm, or rural insurance experience is considered a strong asset.
- Client Manager experience is considered an asset.
- Previous leadership, mentoring, training, or workflow coordination experience is considered an asset.
- Strong communication, coaching, and interpersonal skills.
- Sound judgment, professionalism, and the ability to escalate decisions appropriately.
- Strong organizational and time management skills.
- Collaborative, ethical, resilient, and practical approach to problem-solving.
- Ability to support change and contribute to continuous improvement.
- Positive attitude toward client service, team success, and business results.
- Solid working knowledge of computer operating systems and industry software, including EPIC and ARS.
Skills
- Leadership
- Coaching
- Workflow coordination
- Service quality
- Continuous improvement
- Client service excellence
- Communication
- Interpersonal skills
- Judgment
- Professionalism
- Organization
- Time management
- Problem-solving
- EPIC
- ARS
Location
- Ontario – Any
- Hybrid
Work Type
- Full-Time
- Permanent
- Hybrid
Experience Level
- 5 years of experience in the property and casualty insurance industry
Salary/Compensations
- $85,000 to $95,000
Benefits
- Annual bonus plan for all employees
- Matching RRSP plan of 5% of salary
- Referral Commission Plan
- Generous benefits plan including Health Care Spending Account starting on the first day of employment
- Full support for continuing education & internal opportunities to grow as an insurance professional to advance career
- Reimbursement of license fees and professional membership dues
About the Company
- NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance who has also earned the 5-Star Diversity, Equity and Inclusion (DEI) award from Insurance Business magazine and the WORK180 employer endorsement.
- We are an organization of consultative advisors and problem solvers.
- We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach.
- Our personal commitment to our team and our clients have created long-lasting and successful relationships across our growing 300+ Canadian, U.K, and U.S. office locations.
Equal Opportunity
- Accommodations are available on request for candidates taking part in all aspects of the selection process.
- Artificial Intelligence Disclosure: A.I. is not being used to screen, assess, or select applicants for the position.