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About the Role
This role is focused on driving revenue growth from our existing customer base by expanding usage, adding new tenants, and introducing new SKUs within the inforcer platform. You will work closely with Sales, Customer Success, and Product teams to deepen customer relationships, identify expansion opportunities, and ensure clients realize full value from their partnership.
Responsibilities
- Develop and execute account growth strategies across our UK customer base.
- Identify expansion opportunities within existing MSP accounts – new tenants, upsells, and cross-sells of new SKUs.
- Build and nurture strong client relationships, acting as a trusted advisor to drive product adoption and retention.
- Work closely with Customer Success and Product teams to ensure customers achieve measurable outcomes.
- Deliver against MRR expansion targets and contribute to overall revenue growth.
- Provide accurate forecasting and pipeline visibility to the VP of Sales.
- Monitor market and customer trends to identify new areas of opportunity.
- Collaborate with Marketing and Product to refine messaging and positioning for new SKUs.
- Represent inforcer at relevant industry and partner events.
Requirements
- Proven experience in account management, expansion sales, or customer growth in a SaaS or tech environment.
- Demonstrated ability to increase recurring revenue from existing customers.
- Excellent relationship-building skills with executive and operational stakeholders.
- Strong commercial acumen and ability to structure value-based proposals.
- Experience working with MSPs or within the MSP community is highly advantageous.
- Familiarity with Microsoft Security and multi-tenant environments is a plus.
- Highly motivated, self-directed, and comfortable managing a growth target.
- Excellent communication and presentation skills.
- Strong attention to detail and ability to manage multiple opportunities simultaneously.
Benefits
- Steep and continuous learning curve.
- High-trust and autonomous environment.
- Honest and clear communication.
- Opportunity to work with exceptional people.
- Regular team socials.
- Employee recognition programs.
About the Company
- inforcer is one of the fastest growing technology organisations in the world.
- A leading provider of cutting-edge cybersecurity and AI solutions to support the SMB market.
- Provides MSPs with the fundamental technology they need to manage and secure Microsoft 365 at scale and deliver AI services.
- Mission is to be inforced in every MSP!
Equal Opportunity
- inforcer is an equal opportunity employer.
- We celebrate diversity and are committed to creating an inclusive environment for all employees.