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About the Role

Deliver expert work allocation advice to the practice group, balancing client needs, business objectives, and employee well-being. Support the global Resource Management function to enable the mobility of people and work across the firm. Proactively support change management and embedding of the function where it is new to the practice group to ensure key performance indicators are met and return on investment is delivered.

Responsibilities

Provide expert knowledge and advice on work allocation, balancing business profitability needs with employee career aspirations and well-being.
Solve complex work allocation problems and anticipate business challenges, advising stakeholders on solutions and preventative measures.
Develop an understanding of alternative talent pools, such as Digital Legal Delivery teams or external Alternative Legal Service providers, to resolve resource shortfalls.
Maintain an understanding of global supply and demand needs within the Resource Management community to drive mobility.
Support the firm's work allocation 'deal' as outlined in the employee value proposition.
Build relationships with Associates and Trainees to understand career objectives and discuss capacity and utilization issues.
Build trusted relationships with Partners to alleviate resourcing burdens, allowing them to focus on client work and business development.
Optimize work allocation by monitoring current and anticipated pipeline levels to smooth utilization.
Prepare and provide regular management information to partners, sharing insights on utilization, resourcing challenges, and potential well-being issues.
Collaborate with Partners and HR business partners to understand professional aspirations for resourcing decisions.
Understand balanced scorecard KPIs and options to influence business outcomes through effective work allocation.
Actively participate in driving the Resource Management strategy to achieve overall firm objectives.
Proactively drive the adoption, maintenance, and accuracy of work allocation technology, tools, and processes.

Requirements

Demonstrate experience in building strategic relationships at all levels.
Possess outstanding communication, interpersonal, and negotiation skills with the ability to influence senior stakeholders.
Demonstrate the ability to influence culture change.
Ability to understand and analyze utilization data and practice-specific work types to make data-driven resourcing decisions considering Partner and staff preferences.
Ability to act quickly under tight deadlines.
Proactive and adaptable, able to demonstrate initiative.
Strong commercial and client focus.
Ability to understand key business drivers, including the impact of utilization and leverage on profitability.
Ability to present summaries of the benefits of the work allocation function and data tools to other business parts, including senior stakeholders.
Prior experience in Resource Management, ideally within a large professional services or legal environment.
Excellent IT skills/experience working with resource management software highly desirable.
Experience working in the legal sector highly desirable but not essential.
An innovative mindset, curious about AI and emerging technologies.

Skills

Work allocation
Resource Management
Change management
Stakeholder management
Talent pool development
Global resource management
Relationship building
Data analysis
Utilization monitoring
Management reporting
Strategic planning
Technology adoption
Communication
Interpersonal skills
Negotiation
Influencing
Commercial acumen
Client focus
Problem-solving
Adaptability
Initiative
AI and emerging technologies

About the Company

HSF Kramer