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About the Role

The Maintenance Manager ensures the physical aspects of the Community meet established standards for safety, appearance, and operation. This role manages inventory, completes the turn process, handles work orders, and inspects apartments to support marketing and leasing efforts. The Maintenance Manager is responsible for managing the property efficiently, complying with company policies, safety procedures, and all relevant laws, including Fair Housing.

Responsibilities

Diagnose and perform minor or routine maintenance or repair involving electrical and plumbing, heating systems, appliances, stairs, gates, fences, patios, railings, flooring, roofing, gutters, fasteners, interior/exterior lighting, gas fixtures and appliances, interior/exterior doors, cabinets, windows, and locks.
Anticipate, identify, and correct maintenance problems.
Perform emergency maintenance, including after-hours calls.
Maintain Fire and Life safety systems and schedule required inspections.
Perform building and common area upkeep daily.
Keep grounds neat and free of litter.
Address boiler trouble calls and complete radiator repairs and replacements.
Remove and transfer appliances and equipment as needed.
Ensure all service requests are completed daily within 24 hours.
Accurately document work performed on service requests and follow up to ensure satisfaction.
Promote good public relations with residents, co-workers, and team members.
Maintain a clean and organized maintenance shop/office.
Complete weekly/monthly preventive maintenance checklists.
Conduct daily property walks to identify and address maintenance issues.
Maintain outside waste containers, keeping them clean and organized.
Complete painting projects for vacant apartments, common areas, and exterior areas.
Perform janitorial duties, including emptying trash, wiping surfaces, dusting, and restocking common areas.
Perform salting and snow removal.
Perform weekly light checks and replace light bulbs.
Schedule and maintain vendors for the turn/renovation process and service requests.
Communicate effectively with 3rd Party vendors to ensure services align with building and company policy.
Use company timekeeping software to document time and attendance.
Adhere to all employee policies, Code of Conduct, and applicable rules, laws, regulations, or bargaining agreements.

Requirements

Must be Bilingual.
Must have own hand and power tools.
Ability to handle and prioritize multiple tasks and meet all deadlines.
Excellent verbal and written communication skills.
Excellent organizational and attention to detail.
Strong problem-solving skills.
Excellent customer service skills.
Strong technology skills/abilities.
Ability to analyze risk and escalate.
Ability to read and interpret documents such as safety rules, operation and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of residents or employees.
Ability to calculate figures and amounts such as discounts, interest, percentages, area, circumference, and volume.
Ability to apply common sense understanding to carry out instructions.
Ability to deal with problems involving several concrete variables in standardized situations.
Knowledge of proper safety precautions required.

Skills

Electrical repair
Plumbing repair
Heating systems maintenance
Appliance repair
Painting
Sheetrock repair
Boiler maintenance
A/C window unit maintenance
Dryer maintenance
Vendor management
Customer service
Problem-solving
Technology skills
Risk analysis
Reading comprehension
Report writing
Public speaking
Mathematical calculation
Common sense application
Rent Manager
Yardi

Location

Onsite

Work Type

Full-time

Experience Level

Minimum of 3 years of property maintenance or related experience required.

Education Level

High school diploma preferred
Technical school preferred
Equivalent combination of education and experience will be considered.
EPO certification strong plus.

About the Company

Waterford REM employee policies