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About the Role

A Clean Team Service Ambassador supports operational excellence by ensuring the Museum of Ice Cream environment remains clean, safe, and visually exceptional. This role focuses on efficiency, maintaining standards, and providing seamless service and support for daily operations, with a passion for hospitality and creating memorable moments.

Responsibilities

• Provide outstanding service by greeting and welcoming guests, interacting with enthusiasm and making them feel valued.
• Offer personalized support and wayfinding throughout the museum.
• Empty trash, clean toilets, baseboards and walls, mop floors, replenish soap and paper towels, clean dispensers, wipe garbage cans, clean mirrors, sink and surrounding counters.
• Restock restroom supplies and complete restroom time stamped checklists.
• Ensure floors remain clean and free of trip hazards or water.
• Empty trash as needed, clean and dust art installations, high dusting, walls and baseboards.
• Ensure the use of wet floor signs as needed for safety.
• Ensure door handles, glass and mirror are cleaned frequently and free of dirt or/and finger prints.
• Sweep, mop and wipe counters to keep areas clean and sanitized at all times.
• Ensure back-of-house floors, walls and baseboards are show-ready, including elevator doors, buttons and stairways.
• Sweep, vacuum and mop staff lounge, manager office, nursing room, storage closets, walk in fridge and freezers.
• Ensure all stations, spaces, and exhibits are stocked, clean, organized, and opening/closing checklists are complete.
• Complete waste log to report on lost supplies.
• Launder hand towels, polishing rags, aprons, etc.
• Perform deep cleaning and other duties and projects as assigned by management.
• Notify management of shortage in supplies or items to be re-ordered.
• Opportunity to be cross-trained in Ice Cream Handler & Show Ambassador Team functions.
• Contribute to interactive guest experiences and performances by demonstrating positive and professional behavior.

Requirements

• Must be 18 years or older.
• Open availability, including weekends.
• Ability to stand and walk for extended periods.
• Ability to function effectively in a high-energy environment.
• Ability to bend and lift heavy objects of up to 40 pounds.

Skills

• Guest service
• Janitorial service
• Retail
• Food prep service
• Teamwork
• Hospitality

Location

• Museum of Ice Cream

Work Type

• Full-time

Experience Level

• Entry level

Education Level

• Food Handler or ServeSafe certification preferred (provided on the job)

Salary/Compensations

• Starting at $18 per hour

Benefits

• Competitive pay and performance bonus
• Employee Assistance Program (EAP)
• Employee of the month program
• Break room snacks and unlimited ice cream
• Ability to grow within the company
• Annual performance review and bonus
• Team outings
• Annual team celebration, Pinkball
• Free entry for self at any MOIC location
• 4 free museum tickets per quarter for friends and family
• Discounts on additional tickets
• 50% off retail products
• Flex Day: A bonus day off

About the Company

• Museum of Ice Cream is an inclusive & immersive brand, designed to captivate your sweetest fantasy and sugar-filled daydreams online and in real life.
• At Museum of Ice Cream, we invite you to believe in the magic of creativity, to remind you that inclusive spaces do exist, and to show you that childlike wonder is worth savoring.
• In our world, ice cream is the agent of change and the vehicle to ignite the creative spirit that lives in all of us.
• Fueled by the power of imagination, MOIC is a universe of possibilities with tons of room for you to explore.

Equal Opportunity

• Museum of Ice Cream is an equal opportunity employer and we value diversity at our company.
• We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other protected class.