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About the Role
The House Attendant supports the Housekeeping department by maintaining cleanliness and organization in public areas, back-of-house spaces, and guest corridors. This role is crucial for the property's cleanliness and luxury presentation.
Responsibilities
- Maintain cleanliness of guest hallways, elevators, stairwells, public restrooms, and service areas.
- Restock linen closets and housekeeping carts with supplies and amenities.
- Deliver requested items such as towels, cribs, and rollaway beds to guest rooms.
- Remove dirty linens, trash, and recycling from guest floors.
- Report maintenance issues or unusual conditions to the supervisor.
- Follow property cleaning procedures, chemical handling standards, and safety protocols.
- Assist with deep cleaning and floor care.
- Process and scan clean/soiled linens and terry using an RFID scanning system.
- Maintain organization and cleanliness of housekeeping storage rooms and closets.
- Respond to guest requests with professionalism and urgency.
- Support Room Attendants in ensuring room readiness and exceptional guest service.
- Maintain all equipment and supplies and use them properly.
- Maintain cleanliness of locker rooms and restrooms.
- Remove snow from the lobby and employee entrance.
- Keep lobby and rain mats maintained during inclement weather.
- Respond properly in any hotel emergency or safety situation.
- Perform other tasks or projects as assigned by hotel management and staff.
- Utilize PMS/APP systems to be advised of assignments.
- Clean and maintain the main guest entrance area and adjacent plaza area.
- Remove bodily fluids with appropriate safety equipment.
- Perform shoeshine duties as requested.
- Move racks of clean linens to guest floors.
- Stock linen storage rooms daily with supplies and amenities.
- Empty trash and dirty linen from guest room floors.
- Respond to guest requests and inquiries while in the lobby.
- Answer guest questions and direct them to desired areas.
- Pick up and deliver guest requested items on a timely basis.
- Assist Housekeepers as required.
- Help move beds, mattresses, and any furniture within the Hotel and Hotel office spaces.
- Comply with Work Rules and Standards of Conduct.
- Maintain a neat and clean personal appearance.
- Adhere to meal break policy and proper payroll procedures.
- Use all equipment as required by assignment.
- Move furniture and equipment as directed.
- Clean windows, mirrors, equipment, carpet, marble, and upholstery as assigned.
- Assist with responsibilities and duties in the absence or heavy volume in the housekeeping area.
- Clean offices per Management request.
- Deliver and remove guest requested items.
- Deliver and remove flowers and other amenities.
- Remove all garbage and recyclable items and place them in appropriate bins.
- Salt entrance, street, employee entrance, and plaza areas.
- Gather and utilize proper equipment, materials, and chemicals in cleaning all office space.
- Remove Room Service dishes to the service area.
- Remove trash from offices to the trash compactor area.
Requirements
- Minimum 1 year of housekeeping or janitorial experience preferred.
- Strong understanding of cleanliness, safety, and organization standards.
- Ability to work independently and collaboratively with a team.
- Willingness to work flexible shifts including weekends and holidays.
- High school diploma or equivalent preferred.
- Bilingual preferred (Spanish/English).
Skills
- High attention to detail and cleanliness.
- Ability to prioritize tasks and manage time efficiently.
- Friendly, courteous, and responsive to guest needs.
- Comfortable lifting, bending, pushing carts, and working on feet for extended periods.
- Understanding of hospitality-level presentation and luxury standards.
Work Type
- Full-Time
Education Level
- High school diploma or equivalent preferred
Salary/Compensations
- up to USD 30.00 - hourly
About the Company
- The FAENA Movement is one of culture, art and community.
- FAENA Culture is steeped in the warmth and traditions of the south combining authentic and attentive hospitality with the world’s finest amenities.
- We act as a catalyst in making dreams a reality with the collaboration of ideas.
- Creating carefully curated spaces paired with excellence in service to delight the most sophisticated guests as they are indulged by the FAENA Culture.
- Following Buenos Aires and Miami Beach, Faena New York, will find its home at 500 West 18th Street, overlooking the High Line in a building designed by Bjarke Ingels Group.
- This latest opening will be synonymous with sophistication, glamour, breathtaking artwork, and cultural trendsetting.
- This opening will mark the resurgence of luxury nightlife experiences in New York with dynamic food and beverage venues and programming that will make Faena the ultimate destination for the sophisticated traveler to New York.
Equal Opportunity
- All your information will be kept confidential according to EEO guidelines.