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About the Role

The Studio team is the commercial heart of Dazed, bringing creative, editorial, design, and production capabilities to clients. Dazed Studio collaborates with brands across sectors to deliver bespoke 360 partnerships encompassing digital, social, print, experiential, and creative consultancy, blending creativity with media planning and content activation. The Creative Services Director oversees project delivery, managing team resources and ensuring timely, high-quality, and budget-compliant outputs across multiple complex projects.

Responsibilities

Ensure client satisfaction and retention by working with the ECD of Dazed Studio.
Collaborate with the sales team on pitch responses and deepening client relationships.
Ensure seamless delivery of Dazed Studio’s 360 offering with the leadership team.
Oversee the setup of key client accounts, establishing scopes and account mapping.
Maintain awareness of market trends in the US, Europe, and China.
Act as an internal ambassador for the Studio’s vision and mission.
Bridge communication with the US team.
Lead the Project Management team to ensure seamless project execution from pitch to delivery.
Serve as an escalation point for Project Managers/Directors.
Lead, manage, and develop the Project Management team.
Provide strategic oversight and approval of project SOWs, timelines, budgets, and delivery plans.
Ensure consistent standards of project leadership, client service, and delivery excellence.
Coordinate across disciplines, facilitating clear communication and alignment.
Ensure projects are delivered on time, on budget, and to the highest quality standards.
Act as a senior escalation point for project delivery risks, resource conflicts, and operational challenges.
Foster a culture of accountability, collaboration, and continuous improvement within the Project Management team.
Support Project Directors and Project Managers in balancing workloads and resolving resource challenges.
Build and maintain a high-performing Project Management function through recruitment, onboarding, coaching, and talent development.
Establish clear objectives, performance expectations, and development plans for Project Management team members.
Manage hands-on project management for Strategy projects.
Qualify briefs from sales to ensure they have key information before resourcing.
Oversee financial management of projects, including burn, margins, invoicing, and reporting.
Effectively manage the time and resources of the studio team (creatives, strategists, project managers, producers).
Negotiate with key stakeholders based on priorities.
Ensure resource systems are correctly recorded.
Coordinate and support the creative and production team to ensure timely deliverables.
Resource team members based on KPIs, skill sets, and performance.
Develop strong working relationships with creative teams across the group and maintain knowledge of work in progress.
Ensure best utilization of all creative talent, including the Dazed creative network and external network.
Source, advise, and suggest external creative, PM, and production freelancers, monitoring their performance.
Maintain and grow an external network of freelancers and collaborators.
Work closely with HR for contracting of freelance and permanent employees.
Monitor holidays within Studio to avoid clashes and gaps in resource.
Approve holiday requests for creatives and PMs.
Support the day-to-day management of the Creative team and facilitate professional development.
Lead regular project management reviews and resource planning sessions.
Own and continuously improve operational processes, frameworks, workflows, documentation, and ways of working.
Drive consistency in project planning, reporting, budgeting, forecasting, and status management.
Implement tools, systems, and best practices to improve efficiency, transparency, and project performance.
Promote the adoption of new technologies, tools, and AI-enabled workflows.
Champion operational excellence, ensuring Project Management processes support creative quality and commercial objectives.
Oversee internal project wash-ups, identifying key learnings and areas for optimization.
Champion the adoption of emerging technologies, including AI-enabled workflows and creative tools.
Develop and evolve the Studio’s operational playbook.
Ensure process alignment with the US team.
Ensure the commercial efficiency of the Studio, with appropriate profitability tracking and reporting.
Invoice clients, maintain cash flow, reconcile projects, and analyze profitability.
Serve as the escalation point for non-standard contractual, SOW, or insurance issues.
Provide a communicative bridge for Studio across all departments.
Ensure Dazed Media’s core values and diversity and inclusion initiatives are adhered to.
Facilitate monthly sharing of work with teams and regular sharing with CEO/COO.
Be a strong and calm presence for the Studio team.
Ensure the PM team works harmoniously with other Studio departments and the wider group.

Requirements

Demonstrable experience in a creative services role within a fast-moving, creative environment.
Experience working with teams across other global markets is useful.
Comprehensive understanding of pitching, creative development, and execution.
Ability to find ways to increase productivity and make profit from projects with poor margins.
Ability to work across a variety of production processes and awareness of technological developments.
Flexibility and ability to adapt quickly to the demands of challenging and unusual projects.
Strong experience implementing project management tools.
Sound knowledge of IR35 legislation is beneficial.

Skills

Master negotiator with all key stakeholders within Studio.
Strong creative industry relationships.
Excellent written and verbal skills.
Cares about facilitating the best creative work in the industry.
Extremely personable, working effectively with a variety of personalities.
Highly organised, able to manage multiple projects at one time.
Good at managing stakeholders from across Dazed Media.

Location

US
Europe
China

Work Type

Full-time

Experience Level

Director level

About the Company

The Studio team is the commercial heart of Dazed.
We bring the creative, editorial, design and production capabilities of Dazed Media to clients.
Dazed Studio works with a multitude of brands across all sectors building and delivering bespoke offering of 360 partnerships across digital, social, print, experiential and creative consultancy.
We marry creativity and media planning, seeding and activating content.