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About the Role

As the digital innovation, design and transformation brand of the Capgemini Group, Capgemini Invent enables CxOs to envision and shape the future of their businesses. We are looking to hire a Managing Consultant into AI & Digital Acceleration to help sell and deliver ServiceNow AI driven transformation programmes and grow the Business Technology portfolio into our clients. As a Managing Consultant – AI & Enterprise Automation Transformation, you will play a key role in defining and delivering AI-first transformation programmes on the ServiceNow platform.

Responsibilities

Define and shape enterprise AI strategies and roadmaps leveraging ServiceNow
Advise senior stakeholders on AI operating models, AI governance, risk, and compliance, and realisation of AI-driven business value
Translate business requirements into AI-enabled workflow solutions
Design and support implementation of AI Control Tower, Agentic AI workflows, and Now Assist / GenAI use cases
Define data, integration, and workflow architectures for AI-enabled ServiceNow solutions
Support adoption of Employee Works (MoveWorks) capabilities
Design use cases leveraging Conversational AI, enterprise search and knowledge orchestration
Enable AI-driven employee productivity and self-service models
Contribute to delivery of end-to-end transformation programmes
Support development of AI-enabled target operating models
Ensure solution quality through governance and best practices
Contribute to proposals, RFPs, and client pitches focused on AI-led transformation
Support development of AI-led ServiceNow offerings and accelerators
Participate in thought leadership and market-facing initiatives

Requirements

Proven experience in technology-enabled transformation or consulting (10–15 years)
Strong experience on the ServiceNow platform (multi-module exposure preferred)
Experience in AI, automation, and digital transformation programmes
Experience in 2 or more of the following areas: ServiceNow consulting and/or implementations, AI / GenAI / automation use cases, Conversational AI / virtual agents, Enterprise architecture, data, or integration
Understanding of AI governance and responsible AI principles
Understanding of workflow design and process automation
Strong stakeholder management skills, including engagement with senior clients
Ability to translate technical concepts into business outcomes
Experience contributing to proposals and sales activities
Collaborative mindset with ability to work in cross-functional teams

Skills

ServiceNow
AI
Automation
Digital Transformation
GenAI
Conversational AI
Virtual Agents
Enterprise Architecture
Data Architecture
Integration Architecture
Workflow Design
Process Automation
Stakeholder Management

Location

London
Manchester
Glasgow

Work Type

Hybrid
Flexible working arrangements

Experience Level

Managing Consultant
10-15 years experience

Benefits

Flexible benefits options
Variable element dependent on grade and on company and personal performance
Wellbeing apps such as Thrive and Peppy
Trained ‘Mental Health Champions’

About the Company

At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions.
Located in more than 36 offices and 37 creative studios around the world, it comprises a 10,000+ strong team of strategists, data scientists, product and experience designers, brand experts and technologists who develop new digital services, products, experiences and business models for sustainable growth.
Business Technology is Capgemini Invent’s technology consulting and transformation advisory practice. Within Business Technology, our AI & Digital Acceleration team focuses on helping our clients to deliver technology transformation programmes for business value, and optimise the effectiveness and impact of their IT capability.
Business Technology (BT) is the largest and fastest growing practice at Capgemini Invent. We are a trusted technology consulting & transformation business partner to our clients' Chief Digital Information Officers (CDIOs) and the global Capgemini Group. We combine emotional intelligence, human-centric design, and technology expertise to digitally transform our clients’ web and workplace experiences. We are successful in achieving this through our end-to-end portfolio of digital transformation service offers – Strategy, Design, Delivery, Architecture, Security and Change Management.
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.

Equal Opportunity

At Capgemini we don’t just believe in inclusion, we actively go out to making it a working reality. Driven by our core values and Inclusive Futures for All campaign, we build environments where you can bring you whole self to work.
We aim to build an environment where employees can enjoy a positive work-life balance.
We are a Disability Confident Employer Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who: Declare they have a disability, and Meet the minimum essential criteria for the role.
We’re also focused on using tech to have a positive social impact. So, we’re working to reduce our own carbon footprint and improve everyone’s access to a digital world. It’s something we’re really serious about. In fact, we were even named as one of the world’s most ethical companies by the Ethisphere Institute for the 10th year. When you join Capgemini, you’ll join a team that does the right thing.