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About the Role

You will lead ServiceNow Transformation teams, spearhead EY’s AI thought leadership, and drive innovation through the design and development of cutting-edge solutions. Collaborate with clients to enable AI-driven transformation across user experience, agentic workflows, and AI governance frameworks. Lead the build and deployment of AI-native solutions and partner with EY’s AI & Data team to deliver end-to-end AI strategies.

Responsibilities

Lead the effective management and delivery of processes, solutions, and projects, ensuring a strong focus on quality and risk management.
Engage regularly with external clients, actively participating in working sessions and leading workstreams from planning through execution and closure.
Develop solutions to complex problems, recommending changes to policies and establishing procedures.
Exercise judgment in selecting methods, techniques, and evaluation criteria for obtaining results.
Provide direction and feedback to team members, ensuring successful task completion.
Act as an engagement or workstream lead across all aspects of a ServiceNow AI project and solution delivery including design, configuration/development, testing and deployment phases.
Manage and mentor a multi-disciplinary team of 5-10+ resources including offshore resources.
Build and foster client relationships and demonstrate the value of EY services.
Provide guidance and industry leading practice expertise for ServiceNow AI capabilities such as NOW Assist, Moveworks, AI Control Tower implementations.
Configure AI Search capabilities within the ServiceNow platform, customizing search relevance and integrating with knowledge management systems.
Deploy and manage Moveworks plugins and connectors, including designing, training, and optimizing AI-powered workflows.
Configure and integrate Moveworks for automated ticket resolution, leveraging conversational AI and workflow automation.
Lead client process and design sessions and facilitate requirements workshops with subject matter resources.

Requirements

A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline.
Typically, no less than 2 - 5 years of relevant ServiceNow experience and 1 year implementing NOW Assist.
2-5 years experience with Moveworks platform selling and/or implementing.
Experience implementing ServiceNow’s AI solutions (Now Assist, Agentic, or AI Control Tower).
Excellent soft skills – executive communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization.
Experience leading teams and supervising others.
A driver’s license valid in the U.S.
Ability to travel to meet client needs.
ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA) preferred.
Minimum of 1 of the following ServiceNow certifications preferred: Suite Certification – NOW Assist for ITSM, Suite Certification – NOW Assist for HRSD, Suite Certification – NOW Assist for CSM.
Big 4 or equivalent consulting experience preferred.
Individuals who are technically proficient and possess emotional agility, digital fluency, and commercial acumen.
Ability to build trust and value with clients while leading teams through change and innovation.

Skills

ServiceNow AI
AI thought leadership
AI-driven transformation
AI-native solutions
AI & Data
AI capabilities
NOW Assist
Moveworks
AI Control Tower
AI Search
Prompt engineering
Large language models (LLMs)
Retrieval-Augmented Generation (RAG)
Foundational AI and data architecture concepts
Model Context Protocol (MCP)
Agent-to-Agent (A2A) protocols
Waterfall
Agile delivery models
Pre-sales efforts
Proposal creation
Estimate creation
High quality deliverables
Project artifacts

Location

Anywhere in Country

Work Type

Hybrid

Experience Level

Manager
2-5 years of relevant ServiceNow experience
1 year implementing NOW Assist
2-5 years experience with Moveworks platform
Experience leading teams

Education Level

Bachelor's degree in Computer Science, Information Systems Management, Engineering or similar discipline

Salary/Compensations

US base salary range: $142,600 to $261,500
New York City Metro Area, Washington State and California (excluding Sacramento) base salary range: $171,200 to $297,200

Benefits

Medical and dental coverage
Pension and 401(k) plans
Wide range of paid time off options
Flexible vacation policy
Time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence

About the Company

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions.
Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

Equal Opportunity

EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.
EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities.