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About the Role

The Security Manager responds to incidents involving criminal/terrorist activity and demonstrations/civil unrest. This role involves managing incidents at a local level to contain and minimize impact on staff safety, customer safety, and the security of bank assets.

Responsibilities

• Provide security and safety support, guidance, and advisory services to the Wealth Center Network, Commercial Centers, and HSBC Head Offices, ensuring alignment with regional/global standards.
• Conduct security reviews of wealth centers, office buildings, and data centers to confirm maintenance, implementation, and compliance with HSBC standards, including during heightened-risk periods.
• Complete/oversee Protective Security Risk Assessments and Security Surveys, acting as a first line of defense to ensure appropriate physical/electronic controls protect staff, customers, and assets.
• Analyze site risk profiles, prioritize higher-risk locations for review, and assess/approve requests for dispensations to procedures.
• Produce clear risk reports outlining vulnerabilities, operational impacts, and cost-effective mitigation recommendations.
• Monitor criminal/terrorism trends and emerging security technologies; share intelligence and recommendations with key stakeholders.
• Deliver security awareness programs across the US estate, including tailored training for "at risk" activities.
• Plan and coordinate training volumes with Local Directors/management and promote ongoing adherence to procedures through site visits and staff engagement.
• Manage incident administration and assurance activities, including support for witness statements, false alarm management, and maintaining accurate central records and reports.

Requirements

• Experience within a retail security environment and in-depth knowledge of the Banks operational procedures, particularly in relation to Protective Security requirements.
• Spanish language skills (verbal & written).
• Strong interpersonal, influencing, and communication skills (verbal and written) with the ability to persuade Senior Management.
• Ability to make live risk assessments and evaluate solutions on own initiative within tight timescales.
• Computer skills including MS Word, MS Excel, and MS PowerPoint.
• Track record of delivering projects or assignments in tight timeframes with minimal supervision.
• Technical knowledge in relation to physical security standards, electronic security systems, and peripheral components.
• Conveniently located to cover wealth centers and Head Office buildings within geographic patch.
• Willingness to travel within the US at short notice for incident response.
• Valid clean driving license.

Skills

• Interpersonal skills
• Influencing skills
• Communication skills
• Risk assessment
• MS Word
• MS Excel
• MS PowerPoint
• Physical security standards
• Electronic security systems

Location

• US

Work Type

• Full-time

Experience Level

• Minimum 5 years experience

Education Level

• Degree level education or equivalent experience

Benefits

• Tailored professional development opportunities
• Competitive pay and benefits package
• Robust Wellness Hub
• Generous matching gift program
• Comprehensive program of immersive Sustainability and Climate Change Initiatives
• Employee Resource Groups

About the Company

• HSBC's purpose is Opening up a world of opportunity.
• HSBC uses its unique expertise, capabilities, breadth, and perspectives to open up new kinds of opportunity for its customers.
• HSBC is bringing together people, ideas, and capital that nurture progress and growth.
• HSBC is committed to creating a better world for its customers, people, investors, communities, and the planet.

Equal Opportunity

• All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law.