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About the Role

Arch Telecom's Mobile Associates (MA) work as part of a Retail Team to bring the brand to life. They are brand ambassadors who create energy and excitement around products and services, thriving in a fast-paced environment where customer needs are the first focus. MAs immerse themselves in meaningful connections with customers by building and deepening relationships, continuously working to build expertise in uncovering customer needs and educating, demonstrating, and recommending device and service solutions. This is a learning role, preparing associates for promotion to Mobile Expert upon training completion.

Responsibilities

Learn and build proficiency in customer service while providing a best-in-class customer experience and building loyalty.
Help customers by assisting with their shopping journey across online, customer care, and in-store channels.
Explore individual needs and provide hands-on demonstrations of the latest technology.
Engage in side-by-side selling to find personalized solutions, including accessories and IoT devices.
Guide customers through their purchasing experience with thoughtful questions and informative answers.
Approach service and sales needs with patience, honesty, and empathy.
Become proficient in using digital tools to enhance interactions and onboarding.
Demonstrate network coverage and plan benefits to customers.
Redefine wireless services through device and account inspection, review, and troubleshooting.
Complete training on in-store experience, new skills, processes, systems, and reference resources.
Build relationships with and partner with employees across channels, including business and customer service, to collectively own the customer experience and resolve issues.
Successfully identify and handoff small business leads.
Develop strong peer relationships and accountability for company success.
Provide first-class customer experience.

Requirements

Be at least 18 years of age.
Ability to stand for long periods of time.
Ability to lift objects weighing up to 25lbs.
Reliable transportation.
Full Time (40 hours) or Part Time (20+ hours) availability.
A strong desire to learn and master the skills required of customer advocates.
Competitive drive and confidence to succeed in a fast-paced sales environment.
Willingness to work alongside peers and store leaders, learning and sharing best practices.
Effectively balance customer experience and performance goals.

Skills

Customer service
Sales
Technology demonstration
Relationship building
Communication
Problem-solving

Location

NORTH TONAWANDA | Payne Ave [289D] - North Tonawanda, NY 14120

Work Type

Full-Time
Part-Time

Experience Level

6 months of customer service and/or sales experience, Retail environment preferred

Education Level

High school degree or GED

Salary/Compensations

$15.92 - $30.00 Hourly

Benefits

Employee Stock Ownership Program (ESOP)
Competitive hourly pay
Uncapped commission earnings
Automatic raises when reaching attainable milestones
Exciting opportunities for career advancement
A culture of care & excellence
Discounted T-Mobile Cell Phone Plan
Health Benefits for Full Time Employees
Monthly sales incentive programs, contests, rewards

About the Company

We’re a national Wireless Preferred Retailer for the #1 Mobile provider in the country, with 200+ retail stores across the U.S.
Since ‘93, we’ve been providing superior service and quality wireless products featuring the latest in technology.
As a recognized leader in the wireless retail industry, we consistently deliver the solutions and service our customer’s demand!

Equal Opportunity

Diversity & Inclusion is a foundational principle of Arch Telecom. Embracing a diverse workforce is a significant contributor to our success as an organization. Employees with diverse perspectives, backgrounds, and experiences allow us to better reflect the communities whom we serve and result in a superior customer and employee experience. We embrace the diversity that makes our employees unique, and we welcome everyone to our team. YOU BE YOU!