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About the Role

Apple Air is seeking a highly organized and customer-focused Install Coordinator to support the successful execution of residential HVAC installation projects from scheduling through completion. This role serves as the primary liaison between customers, installation teams, sales, warehouse, permitting, and accounting departments to ensure a seamless and exceptional customer experience.

Responsibilities

• Coordinate HVAC installation schedules by aligning technician availability, customer preferences, permit requirements, and project timelines.
• Communicate appointment details and installation expectations to customers and installation teams.
• Review sold jobs, equipment selections, scopes of work, permits, financing agreements, and required materials to ensure accuracy and readiness before installation.
• Manage equipment ordering, special-order materials, deliveries, and job-site requirements to support efficient project execution.
• Serve as the primary point of contact throughout the installation process, providing timely updates, managing expectations, and ensuring an exceptional customer experience.
• Partner with sales, dispatch, warehouse, permitting, accounting, and installation teams to facilitate seamless project completion and minimize delays.
• Maintain accurate job records, project statuses, technician notes, and customer information in ServiceTitan and other company systems.
• Track projects from initial scheduling through installation completion and closeout.
• Coordinate permits, inspections, rebates, warranties, financing documentation, and other required installation paperwork.
• Verify that all documentation is accurate, complete, and compliant with company standards.
• Proactively identify and resolve scheduling conflicts, equipment shortages, job-site challenges, installation issues, and customer concerns in a professional and timely manner.
• Review completed projects for missing paperwork, signatures, photos, invoices, payments, and other closeout requirements to ensure accurate project completion.
• Collect customer payments, assist with financing and loan documentation, and ensure all required financial information is properly completed and processed.
• Perform other administrative and operational responsibilities as assigned to support departmental goals and the continued growth of the organization.

Requirements

• 1-2+ years of experience in an administrative, coordinator, customer service, or operations support role
• Previous experience in the HVAC, home services, construction, or skilled trades industry (preferred)
• Experience with ServiceTitan or similar field service management software (preferred)
• Strong organizational skills with the ability to manage multiple tasks and competing priorities
• Excellent verbal and written communication skills
• Strong customer service skills with a professional and solution-oriented approach
• Ability to work effectively with cross-functional teams and build positive working relationships
• Detail-oriented with a high level of accuracy in scheduling, documentation, and data entry
• Proficiency with Microsoft Office Suite, including Outlook, Word, and Excel
• Ability to work independently, prioritize responsibilities, and adapt in a fast-paced environment
• Experience handling customer payments, financing paperwork, or administrative documentation is a plus

Skills

• ServiceTitan
• Microsoft Office Suite
• Outlook
• Word
• Excel
• Organizational skills
• Communication skills
• Customer service skills
• Attention to detail
• Problem resolution

Location

• Remote

Work Type

• Full-time

Experience Level

• 1-2+ years

Salary/Compensations

• USD $55,000.00/Yr. - USD $70,000.00/Yr.

Benefits

• Medical, Dental, and Vision Insurance
• 401(K) with Company Match
• Company-Paid Long-Term Disability & Life Insurance
• Voluntary Short-Term Disability & Life Insurance
• Paid Time Off

About the Company

• Join our team at Apple Air and become part of a company that values both its customers and employees.
• Apply today to start your career with a leading home services provider and be part of the Apex Service Partners network!

Equal Opportunity

• Apple Air is an equal opportunity employer.
• We celebrate diversity and are committed to creating an inclusive environment for all employees.