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About the Role

The Front End Lead provides oversight and leadership to front end operations, focusing on exceptional customer service and ensuring a seamless checkout process. This role involves leading front end associates, training new staff, and managing various customer transactions and operational tasks.

Responsibilities

• Provide oversight and leadership to front end operations.
• Lead front end associates, ensuring a seamless and efficient checkout process.
• Ensure comprehensive training for new front end associates and oversee their development.
• Oversee cashier transactions and customer service desk layaway transactions, including monthly layaway audits.
• Empower cashiers to effectively utilize the cashier script for seamless customer interactions and educate them on company programs.
• Provide additional assistance to cashiers by running a register to ensure smooth front-end operations.
• Establish and maintain margin bins to optimize product visibility and organization.
• Communicate professionally with all Rural King associates and customers.
• Aid customers by offering load outs and coordinating with Outside Recover Associates for prompt response.
• Execute accurate cash management, returns, layaways, exchanges, and price dispute resolutions.
• Set up and manage tax-exempt customer plans, ensuring accuracy and compliance.
• Ensure proper deactivation of EAS devices or spider wrapped products.
• Assist in shrink awareness by researching cash shortages and taking corrective action.
• Maintain heightened awareness of surroundings to prevent loss and deliver exceptional customer service.
• Respond to incoming calls at registers with impeccable phone etiquette.
• Complete daily paperwork process, including bank deposit and safe audits.
• Oversee popcorn and coffee stations to ensure timely maintenance.
• Take initiative in ordering necessary store supplies for optimal front-end operations.
• Oversee the Buy Online Pick Up in Store (BOPIS) process, customer interactions, and store fulfillment.
• Conduct a weekly BOPIS audit, comparing physical products to system orders and identifying items beyond the 14-day pick-up window.
• Use general office equipment such as telephone, copy machine, fax machine, calculator, and computer.
• Participate in cross-training for flexibility in various departments and responsibilities.
• Actively participate in learning initiatives such as training programs, workshops, and webinars.
• Provide friendly, proactive, and professional internal and external support.
• Demonstrate behaviors that exemplify Rural King’s Values.
• Perform other duties as assigned.

Requirements

• At least 3 years of retail cashier or retail supervisory experience or equivalent combination of experience and education.
• Meticulous attention to detail and strong math skills for accurate cash handling.
• Demonstrated ability to thoroughly review and analyze information, identifying errors or inconsistencies.
• Excellent communication skills to implement policies and procedures, direct staff, and provide customer service.
• Excellent verbal and written communication skills.
• Demonstrated ability to actively listen, ask relevant questions, and provide thorough and articulate responses.
• Excellent customer service skills.
• Proficiency with Microsoft Office Suite or related software.
• Working knowledge of Microsoft Office Suite.
• Comfortable navigating computer systems and software.
• Ability to maintain a seated or standing position for extended durations.
• Ability to lift, push, and/or pull a minimum of 30 pounds repetitively and 31-50 pounds intermittently.
• Able to navigate and access all facilities.
• Skill to effectively communicate verbally with others, both in-person and via electronic devices.
• Close vision for computer-related activities.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Skills

• Cashier script utilization
• Customer service
• Cash management
• Returns processing
• Layaway management
• Exchanges processing
• Price dispute resolution
• Tax-exempt customer plan management
• EAS device deactivation
• Shrink awareness
• Phone etiquette
• Bank deposit processing
• Safe audits
• BOPIS process management
• Microsoft Office Suite proficiency
• Computer system navigation

Work Type

• 40-hour workweek
• Varied hours, days, nights, and weekends

Experience Level

• 3 years of retail cashier or retail supervisory experience

Benefits

• 401(k) plan with 100% match on the first 3% and 50% on the next 2%
• Healthcare plans
• Virtual doctor visits
• Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic’s Complex Care Program
• 15% Associate Discount
• Dave Ramsey’s SmartDollar Program
• Associate Assistance Program
• RK Cares Associate Hardship Program
• 24/7 Chaplaincy Services

About the Company

• Rural King Farm and Home Store strives to create a positive and rewarding workplace.
• Offers opportunities for growth, competitive benefits, and a people-first environment.
• Associates share a passion for providing exceptional experience and service to rural communities.
• Encourages professional growth and provides necessary resources for success.
• Becoming a contributing member in supporting the needs of and making a difference in the lives of those within the people and communities served.