Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
About the Role
Moorhouse is a dynamic consulting firm focused on delivering sustainable change by turning strategy into action. Our customer experience consulting helps organizations get closer to their customers by uniting design with strategy and operating models, focusing on changes that are meaningful for customers and users, and tangible for organizations to deliver.
Responsibilities
- Contribute to and shape how the business is run.
- Design customer and human-centred experiences.
- Support the design and delivery of customer experience projects, which may include journey mapping, service blueprinting, qualitative and quantitative research and customer/user segmentation.
- Conduct qualitative and quantitative analysis to identify customer needs and pain points and generate insight.
- Contribute to business development, which could include proposal development, bid writing, identifying opportunities, or helping shape client conversations.
- Contribute to the growth of the Customer Experience offering, including bids and propositions.
- Support internal initiatives that strengthen culture, ways of working and impact.
Requirements
- 2+ years’ consulting experience, or 4+ years in industry with a track record of supporting or delivering customer experience, service design or customer-centric transformation projects.
- Enthusiasm for human-centred design – with a genuine interest in understanding people’s needs, behaviours and motivations to shape better services and experiences.
- Experience supporting the design and delivery of customer experience projects.
- An analytical mindset, with the ability to conduct qualitative and quantitative analysis.
- Strong interpersonal and communication skills, with an ability to build trust.
- Commercial awareness and experience contributing to business development.
- Strong interest in digital trends, AI and emerging developments.
- Curiosity, sound judgement and the ability to adapt to new client contexts.
Skills
- Customer experience
- Service design
- Customer-centric transformation
- Human-centred design
- Journey mapping
- Service blueprinting
- Qualitative research
- Quantitative research
- Customer/user segmentation
- Qualitative analysis
- Quantitative analysis
- Interpersonal skills
- Communication skills
- Commercial awareness
- Business development
- Proposal development
- Bid writing
- Digital trends
- AI
- Emerging developments
Location
- Central London
- Client offices
Work Type
- Flexible working
- Hybrid working
Experience Level
- 2+ years consulting experience
- 4+ years industry experience
Salary/Compensations
- Up to £60,150 including base salary of £45,150 and bonuses
Benefits
- 25-30 days annual leave
- Option to buy or sell up to five days of annual leave per year
- Life Assurance
- Private Medical Insurance
- Group Personal Pension Scheme
- Discounted lifestyle and well-being benefits through Perkbox
- Enhanced family-friendly package: generous parental pay, flexible working options, and paid time off for family commitments
- Inclusive Culture and Community: employee resource groups
- Culture without promotion quotas or forced performance curves
About the Company
- Moorhouse is a dynamic consulting firm focused on delivering sustainable change.
- We help clients succeed in their long-term goals by turning strategy into action through exceptional delivery and a commitment to building a culture of change.
- As a transformation consultancy, we work with clients to shape the way they operate, deliver services and manage their people - helping them adapt to disruption and thrive in a changing world.
- We pride ourselves on being proactive, collaborative and straightforward team players.
- We move fast as a team, and honesty and integrity are key to how we work.
- You’ll be part of a supportive and high-performing team that shares the load, looks after each other and celebrates success together.
- You can expect an exciting and varied career that will stretch and develop you, with opportunities to help organisations respond to change and deliver lasting impact.
- We don’t do politics, egos or personal agendas.
- Our customer experience consulting is focused on helping organisations get closer to the people they serve and shape interactions that feel distinctive.
- At Moorhouse we unite design with strategy and operating model and focus on changes that are meaningful for customers and users and tangible for organisations to deliver and achieve results.
Equal Opportunity
- Moorhouse is proud to be an equal opportunities employer, and our values underpin a working environment that is inclusive for all those who work for us.
- We encourage people to bring their whole selves to work, contribute ideas, take the initiative and be responsible for their impact on others internally and externally.