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About the Role

Christmas is a magical time where a warm cup of coffee brings people together, and you can be a part of that journey. As a Festive Coffee Specialist (Retail Sales Assistant), you will consistently act as a brand ambassador, welcoming, advising, and inspiring customers while meeting our high standards of customer service. You will create a welcoming environment and ensure that the customer needs are met by pro-actively engaging in conversations and assisting on product selection and inquiries. During your time with us you will build your knowledge and enhance your customer service skills, with the aim of confidently guiding customers to their dream coffee and seeing the joy on their faces!

Responsibilities

Ensure the boutique is stocked, clean, and inviting, maintaining the Nespresso image.
Greet guests with a warm smile as they enter the boutique.
Actively engage with customers, guiding them in product selection and supporting with answering inquiries.
Collaborate with team members to manage store operations and customer flow.
Monitor and replenish stock levels on shelves to ensure a seamless shopping experience.
Review daily sales and customer feedback and set personal goals.

Requirements

Curiosity to learn and deliver exceptional service.
Excitement to become an ambassador for Nespresso.
Previous experience working with customers in a retail or hospitality setting is a bonus.
Charismatic individuals with strong communication and interpersonal skills.
Ability to build positive relationships with both the team and customers.
Ability to personalize the experience and offer luxury service.

Skills

Customer service
Communication
Interpersonal skills

Location

Covent Garden

Work Type

3 month fixed-term contract
Full time (40 hours a week)
Part-time opportunities available

Experience Level

Entry level

Salary/Compensations

£14.80 per hour

About the Company

Nespresso is a name synonymous with quality and innovation.
Our story began with a simple but revolutionary idea: to enable anyone to create the perfect cup of espresso coffee – just like a skilled barista.
Since 2001 in the UK, we’ve responded to consumers’ increasing appreciation for coffees and our year-on-year growth is testament to the quality of our offering and the experiences we offer at our boutiques.
We are also committed to Reducing, Reusing and Recycling: making coffee a force for good.
Nespresso is humbled to be joining a group of enterprises who are pioneering in their commitment – going beyond sustainability and balancing purpose with profit.
The B Corp certification process evaluates performance that demands the highest standards of verified social and environmental performance, public transparency, and legal accountability to balance purpose and profit.
B Corp is more than a certification – it’s a movement.
For Nespresso, B Corp certification reflects 30 years of commitment to sustainability.
Visit www.nespresso.com to find out more about Nespresso.
At Nestlé, our values are rooted in respect.
When we embrace diversity and give everyone the chance to be the best they can be, we can think in new, creative ways that grow and enhance our business.
People of all gender identities, ethnically diverse individuals, people with disabilities, and members of the LGBT+ community are strongly encouraged to apply.
If there is anything we can do to accommodate you to participate fully in the application process, please let us know.
We take pride in championing inclusion and diversity, our people make up a number of Colleague Networks who represent different experiences and communities who hold us accountable in creating a sense of belonging for all, and our values create the conditions for us to respect the unique contribution you bring.
Find out more about our Colleague Networks here: Diversity, equity and inclusion | Nestlé (nestle.co.uk)

Equal Opportunity

We are committed to equal opportunity for all and we may collect relevant data for monitoring purposes during our candidate registration process.
Be yourself, everyone else is taken!