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About the Role
Handle member queries and requests received via all contact channels including Chat, Telephone and Email. Process membership queries in a timely, accurate and efficient manner and actively engage with members to provide the best possible quality and service.
Responsibilities
- Handle member queries and requests received via all contact channels including Chat, Telephone and Email.
- Process membership queries in a timely, accurate and efficient manner.
- Actively engage with members to provide the best possible quality and service.
Requirements
- Experience in outbound calling and handling customer queries is essential.
- Previous experience in a call centre environment would be desirable.
- Exceptional customer service skills.
- A drive to hit targets.
- Resilient with the ability to thrive in a fast-paced environment.
- Excellent communication and organisation skills.
- Must be within a reasonable commuting distance of the hub.
Skills
- Outbound calling
- Customer query handling
- Customer service
- Communication
- Organisation
Location
- Nottingham
Work Type
- Office-based
Benefits
- Free Club Membership for you and your family
- 50% Discount on food and drinks
- Discounts on Swimming, Tennis Lessons, and Personal Training
- Opportunities for Career Advancement through internal training and development
- Wagestream App: Get paid on demand
- Access to our Benefits Suite
About the Company
- Europe’s leading premium health and wellness group.
- We create an environment where our teams feel a sense of belonging, an environment where they can thrive, both physically and mentally whilst fulfilling their full potential.
- Join us and help us create a thriving and inclusive culture. Together, we’re more than a Club!