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About the Role
We are seeking a results-driven Expert, Global Ops Product & Services – Service Delivery to drive operational readiness, service lifecycle management, and process optimization across Equinix's global infrastructure portfolio. You will partner with Product, Engineering, Technology, and Operations teams to ensure products and services are designed, operationalized, governed, and sustained in a scalable and supportable manner throughout their lifecycle.
Responsibilities
- Drive operational readiness, service transition, and lifecycle management for new and existing products and services.
- Partner with Product Management, Engineering, and Operations to incorporate operational requirements into product design and delivery.
- Establish and maintain scalable operational processes, controls, procedures, and governance frameworks.
- Develop sustainable operating models for ongoing service delivery, supportability, and operational excellence.
- Ensure services are deployable, supportable, measurable, and continuously improvable throughout their lifecycle.
- Support operational assessments, readiness reviews, and launch activities for product enhancements and infrastructure initiatives.
- Drive continuous improvement of service delivery processes by identifying risks, gaps, and opportunities.
- Align business and operational requirements and develop sustainable service delivery solutions with cross-functional teams.
- Lead cross-functional initiatives from requirements through implementation and operational transition.
- Promote collaboration, continuous improvement, and knowledge sharing.
- Analyze operational and service delivery performance data to identify trends, risks, and opportunities.
- Define and track KPIs to measure service effectiveness, operational performance, and business outcomes.
Requirements
- Bachelor's degree in Business, Information Systems, Engineering, or a related field.
- Experience in data center, infrastructure, telecommunications, technology, or professional services environments is a plus.
- Typically 7-10 years of experience in Service Delivery, Operations, Business Analysis, Process Improvement, Product Operations, or Operational Excellence.
- Proven experience operationalizing products, services, or technology solutions and supporting them through their lifecycle.
- Experience partnering with Product Management, Engineering, Technology, and Operations teams.
- Strong skills in business analysis, process design, workflow optimization, operational readiness, and stakeholder management.
- Experience leveraging data, KPIs, and performance metrics to drive operational improvements and business outcomes.
- Working knowledge of Lean Six Sigma, Agile, and change management methodologies.
- Strong communication, facilitation, and presentation skills with the ability to influence stakeholders across organizations.
Skills
- Business analysis
- Process design
- Workflow optimization
- Operational readiness
- Stakeholder management
- Data analysis
- KPI definition and tracking
- Lean Six Sigma
- Agile methodologies
- Change management
- Communication
- Facilitation
- Presentation skills
Location
- Canada - Toronto Office TRO
- United States - Dallas Infomart Office DAI
Work Type
- Full-time
Experience Level
- 7-10 years
Education Level
- Bachelor's degree
Salary/Compensations
- 99,000 - 149,000 CAD / Annual (Canada - Toronto Office TRO)
- 103,000 - 155,000 USD / Annual (United States - Dallas Infomart Office DAI)
Benefits
- Employee Assistance Program
- Insurance (health, life, disability, voluntary)
- Retirement plan contributions
- Paid Time Off (PTO) and Paid Holidays (US)
- Healthcare coverage (Canada)
- Retirement or savings plans (DCPP, RRSP, TSFA) (Canada)
- Vacation and Personal Time (Canada)
About the Company
- Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.
- A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.
- A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact.
- You’ll work across teams, influence key decisions, and help shape the path forward.
- You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.
Equal Opportunity
- Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.
- Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.
- All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.