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About the Role

Under limited supervision, this role ensures customer expectations are accurately determined and fully met. The primary contribution is acting as the inside sales team member, ensuring error-free transactions and providing guidance to less experienced Customer Service Representatives. This position requires working more than 50% of the time at the customer location.

Responsibilities

• Responds to customer inquiries, provides quotes, and takes customer orders via telephone, fax, email, electronic methods, or walk-in.
• Orders items to maintain appropriate inventory levels for Consignment customers.
• Sources products from branch inventory, Distribution Center inventory, or supplier inventory.
• Identifies and sells Motion Industries’ assets.
• Locates products as needed.
• Influences Motion Industries’ Gross Profit through negotiating sale and purchase prices within defined parameters.
• Proactively generates sales by promoting Motion Industries’ products to existing customers.
• Expedites backorders.
• Acts as a mentor/lead to lower-level employees.
• May act as a subject matter expert on multiple products.
• May act as back-up for the Operations Manager.
• May pull inventory and prepare orders for shipment.
• May handle customer returns.
• May place orders without approval for orders up to $5,000 per line and $10,000 per Purchase Order.
• May adjust non-contract customer pricing to meet competitive demands while maximizing profit.
• Minimizes Branch freight cost by determining the most cost-effective fulfillment method.
• Routinely interacts with customers to obtain and fulfill orders correctly.
• Interacts with suppliers to obtain pricing.
• Partners with Account Representatives to ensure customer satisfaction.
• May assist customers by troubleshooting via telephone or email and identifying correct parts.
• Attends training sessions regularly for professional growth and development.
• Performs other duties as assigned.

Requirements

• Reliability, organization, and attention to detail required.
• Customer service and communication skills required.
• Ability to multi-task and time management skills required.
• Moderate computer skills, including information processing, internal/external email communication, using business systems, and internet search capabilities.
• Good driving record required.

Skills

• Customer service
• Communication
• Multi-tasking
• Time management
• Computer skills
• Information processing
• Email communication
• Business systems usage
• Internet search
• Negotiation

Location

• Customer location (more than 50% of the time)

Work Type

• Full-time

Experience Level

• 5+ years of related experience

Education Level

• High school diploma or GED

Salary/Compensations

• $24.60 - $32.00 (hourly)

Benefits

• Healthcare coverage options
• 401(k)
• Tuition reimbursement
• Vacation pay
• Sick pay
• Holiday pay

About the Company

• Motion Industries offers an excellent benefits package.
• GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic.
• GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

Equal Opportunity

• GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic.
• GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.