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About the Role

As a Retail Store Manager at Optimum, you will oversee daily operations of a high-volume retail store, develop and lead a team of Retail Sales Consultants, ensure world-class customer experiences, and drive strong sales performance in mobile and internet services. This role is for a strategic, hands-on leader passionate about team development, retail excellence, and advancing business results, working closely with Marketing and using data for continuous improvement.

Responsibilities

• Lead all aspects of daily store operations, including merchandising, inventory control, product launches, and financial oversight.
• Create a collaborative, performance-driven culture that prioritizes both sales results and customer satisfaction.
• Drive store sales by promoting Optimum's connectivity solutions.
• Deliver outstanding service by helping customers choose the best mobile and internet packages.
• Analyze store performance metrics to identify trends and improvement areas.
• Recruit, train, coach, and develop a high-performing team.
• Provide ongoing feedback, foster accountability, and empower team members to exceed service and sales goals.
• Conduct regular performance reviews and support continuous learning.
• Work cross-functionally with the marketing team to implement local campaigns and promotions.
• Represent the store in broader business initiatives and collaborate with other leaders on performance and growth opportunities.
• Stay up to date with new product launches, service upgrades, and technology trends.
• Educate and equip your team to confidently assist customers and maximize product adoption.

Requirements

• Minimum 3 years in retail or customer service management, preferably in telecommunications or a high-volume sales environment.
• Prior experience leading a team and driving sales performance.
• Willingness to travel to multiple locations.
• Flexibility to work weekends, holidays, and varying shifts.
• Bilingual (Spanish) highly preferred.

Skills

• Excellent communication, leadership, and coaching skills.
• Strong analytical, problem-solving, and planning abilities.
• Knowledge of mobile and internet connectivity services.
• Proficiency with Microsoft Office (Excel and Word).
• Familiarity with wireless terminology and industry trends preferred.

Location

• Multiple locations

Work Type

• Full-time

Experience Level

• 3 years minimum in retail or customer service management

Education Level

• High school diploma required
• Associate degree in Business or related field preferred

Salary/Compensations

• $58,738.00 - $96,499.00 / year

Benefits

• Medical, Dental & Vision Insurance from day one.
• Discounted TV/Internet/Phone Employee product benefits.
• Tuition reimbursement.
• Employee referral earning opportunities.
• Comprehensive training.
• Paid vacation and sick pay.
• Sales Incentive and Bonus programs.
• 401(k) with company-matched funds.
• Opportunities for career advancement.

About the Company

• Optimum is a leader in the fast-paced world of connectivity, empowering lives, fueling businesses, and driving innovation.
• Connectivity is now longer a luxury, but a necessity.
• A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected.
• Our successes, now and in the future, are powered by our amazing product, a commitment to our people and culture, and the connections we make in our communities.
• At Optimum, every action and interaction we take part in, is driven by our three Guiding Principles: Do What’s Right, Drive One Optimum, and Make It Happen.
• Our employees are empowered to do the right thing for our customers and co-workers and to recognize and reward these behaviors when we see them.
• It’s all part of the bigger picture of “Be The Difference” where each employee knows they have the power to enact real change, share new ideas, and understand that learning never stops.

Equal Opportunity

• We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.
• The Company collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.
• Applicants for employment with The Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process.