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About the Role

The Program Delivery Coordinator provides essential operational support for seamless event and programming delivery for the Amazon Global Real Estate and Facilities (GREF) client. This role supports the Senior Program Delivery Coordinator in all event coordination phases, ensuring professionalism and excellence.

Responsibilities

Support the Sr. PDC in all phases of event coordination, including intake, logistics planning, vendor communication, and on-site execution to ensure seamless delivery of programming.
Manage event setup and breakdown logistics, ensuring spaces are configured correctly and all materials, AV equipment, and catering are in place before event start while maintaining attention to detail.
Maintain the event intake system, tracking all requests, confirmations, and status updates in real time to ensure clear communication and alignment with stakeholders.
Liaise with building facilities, AV support, catering, and security to coordinate logistics for each event while proactively addressing potential issues and ensuring smooth operations.
Complete post-event documentation, including attendance records, issue logs, and satisfaction data, for review by the Sr. PDC to support continuous improvement.
Maintain inventory of event supplies and equipment while coordinating reorders and replenishment as needed to ensure readiness for upcoming programming.
Greet and orient event attendees, provide wayfinding assistance, and serve as the on-site point of contact throughout each event, delivering exceptional customer service and support.
Assume Sr. PDC responsibilities during periods of absence, ensuring full continuity of event operations within the designated space while maintaining quality standards and client satisfaction.
Contribute to the development and refinement of event SOPs, checklists, and templates based on operational experience and lessons learned to drive consistency and efficiency.
Support onboarding of new staff at expansion locations by participating in training delivery and knowledge-transfer sessions, sharing best practices and operational insights.
Provide secondary coordination support for events at Sr. PDC direction when primary space capacity permits, expanding your skills and supporting broader program needs.

Requirements

Two (2) or more years of experience in event coordination, hospitality, customer service, or related fields with demonstrated ability to manage logistics and deliver exceptional service.
Strong organizational skills with ability to manage multiple concurrent events and priorities while maintaining attention to detail and meeting deadlines.
Excellent customer service orientation with ability to interact professionally with diverse audiences including employees, vendors, and senior stakeholders.
Strong written and verbal communication skills with ability to coordinate effectively with cross-functional teams and external partners.
Proactive, hands-on work style with ability to anticipate needs, problem-solve in real time, and remain calm under pressure during event execution.
Proficiency with Microsoft Office Suite (Outlook, Excel, Word) and comfort learning new technology platforms including event management systems and inventory tracking tools.
Physical ability to conduct site walks, oversee event setup, manage materials and equipment, and remain on-site for extended periods during event execution.
Flexibility to work variable hours including early mornings, evenings, and occasional weekends based on event schedules and programming needs.
Demonstrated success working in fast-paced environments where agility, professionalism, and client service are essential to success.

Skills

Event coordination
Hospitality
Customer service
Logistics management
Organizational skills
Attention to detail
Deadline management
Professional communication
Problem-solving
Microsoft Office Suite (Outlook, Excel, Word)
Event management systems
Inventory tracking tools
Vendor management
Process improvement
Training delivery
Knowledge transfer
Graphic design
Communications
Customer feedback collection
Data entry

Location

Onsite –Berlin, DEU

Work Type

Onsite

Experience Level

Two (2) or more years of experience

About the Company

JLL empowers employees to shape a brighter way, combining world-class services, advisory, and technology for clients in the real estate industry.
JLL is committed to hiring and empowering talented individuals to thrive, grow meaningful careers, and find a place where they belong.
JLL fosters a culture of collaboration, locally and globally, to create transformative solutions for the real estate industry.
JLL supports employee wellbeing and champions inclusivity and belonging across teams.
JLL harnesses the power of artificial intelligence (AI) to accelerate meaningful connections between candidates and opportunities.
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services.
JLL takes its responsibility to protect personal information seriously, using it for recruitment processes and keeping it secure.

Equal Opportunity

JLL is an Equal Opportunity Employer committed to diversity and inclusion.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.