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About the Role

As the Senior Program Delivery Coordinator, you will own end-to-end event coordination for all events hosted in the designated specialty space in service of the Amazon Global Real Estate and Facilities (GREF) client. You will serve as the primary liaison between AWS stakeholders and AT&E, managing event intake, requirements gathering, and planning communications. You will manage the event calendar, ensuring all bookings, resource allocations, and vendor requirements are documented and confirmed in advance. You will supervise the Program Delivery Coordinator, delegating event tasks, providing quality oversight, and managing day-of execution. This position requires you to develop and maintain program SOPs, event templates, and quality checklists in alignment with AT&E standards while tracking event metrics, satisfaction scores, and KPIs to deliver monthly performance summaries to AT&E's APDM. You will coordinate with building management, AV teams, catering vendors, and other third-party suppliers to ensure flawless event logistics while supporting program expansion and strategic initiatives.

Responsibilities

Own end-to-end event coordination for all events hosted in the designated specialty space, from initial intake through post-event wrap-up, ensuring seamless delivery and client satisfaction
Serve as primary liaison between AWS stakeholders and AT&E, managing event intake, requirements gathering, and planning communications while maintaining strong relationships and clear expectations
Manage the event calendar, ensuring all bookings, resource allocations, and vendor requirements are documented and confirmed in advance to prevent conflicts and ensure readiness
Supervise the Program Delivery Coordinator, delegating event tasks, providing quality oversight, and managing day-of execution while supporting their professional development and success
Develop and maintain program SOPs, event templates, and quality checklists in alignment with AT&E standards to drive consistency, efficiency, and scalability across all events
Track event metrics, satisfaction scores, and KPIs while delivering monthly performance summaries to AT&E's APDM that provide clear insights into program performance and areas for improvement
Coordinate with building management, AV teams, catering vendors, and other third-party suppliers to ensure flawless event logistics while maintaining accountability for vendor performance and budget management
Support AT&E's APDM in onboarding new funded headcount locations by sharing SOPs, templates, and lessons learned, enabling consistent program delivery and knowledge transfer across expansion sites
Provide secondary event support for events at the APDM's direction when primary space capacity allows, expanding your skills and contributing to broader program needs
Identify process improvement opportunities and surface recommendations to AT&E's APDM for review and potential standardization, driving continuous improvement and operational excellence
Participate in quarterly partnership reviews, presenting operational performance data and highlighting any emerging scope or staffing considerations to support strategic planning and decision-making.

Requirements

Three (3) or more years of event management, program coordination, hospitality, or related experience with demonstrated success managing complex events from intake through execution
One (1) or more years of supervisory or team leadership experience with ability to delegate effectively, provide coaching, and manage performance while maintaining accountability for team results
Strong project management skills with ability to manage multiple concurrent events, prioritize competing demands, and maintain attention to detail under pressure
Excellent stakeholder management and communication skills with ability to interact professionally with senior-level clients, vendors, and cross-functional partners
Proven ability to develop and implement Standard Operating Procedures (SOPs), templates, and process documentation that drive consistency and enable scaling
Experience with budget management, vendor coordination, and financial tracking with accountability for cost control and reporting
Strong analytical skills with ability to track metrics, analyze performance data, and present findings clearly to leadership using data-driven insights
Proficiency with Microsoft Office Suite (Outlook, Excel, Word, PowerPoint) and comfort learning new technology platforms including event management systems and project management tools
Proactive, solutions-oriented work style with strong initiative and ability to identify problems, develop recommendations, and drive implementation
Demonstrated success working in fast-paced, high-profile corporate environments where agility, professionalism, and client service are essential.

Skills

Event management
Program coordination
Hospitality
Project management
Stakeholder management
Communication
Standard Operating Procedures (SOPs) development
Budget management
Vendor coordination
Financial tracking
Analytical skills
Microsoft Office Suite (Outlook, Excel, Word, PowerPoint)
Event management systems
Project management tools
Problem-solving
Client service

Location

Onsite –Berlin, DEU

Work Type

Onsite

Experience Level

Senior
Three (3) or more years of event management, program coordination, hospitality, or related experience
One (1) or more years of supervisory or team leadership experience

About the Company

JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients.
We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.
Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
At JLL, we are collectively shaping a brighter way — for our clients, ourselves, and our fellow employees.
We choose to take the more inspiring, innovative, and optimistic path on our journey toward success.
What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry.
We support each other's wellbeing and champion inclusivity and belonging across teams.
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services.
We take our responsibility to protect the personal information provided to us seriously.
Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process.
We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons.
We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.

Equal Opportunity

JLL is an Equal Opportunity Employer committed to diversity and inclusion.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.