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About the Role
Techtronic Industries Power Equipment, a subsidiary of TTI, has an opening for a Field Specialist – RYOBI Experience Team. This role is responsible for providing best-in-class support for TTI brand riding mower programs by professionally engaging customers and service centers in the field to expand the riding mower program.
Responsibilities
- Covering a large territory for riding mower customer support
- Diagnosing and repairing TTI riding mowers in the field
- Recruiting and training new service centers for riding mower repair programs
- Training existing service centers within territory on current and new riding mowers
- Serving as a subject matter expert on riding mower programs
- Visiting customer residences to diagnose and repair mowers
- Visiting service centers for repair assistance
- Maintaining open communication channels with all TTI parties
- Conducting phone support for customers and service centers
- Providing performance reports
- Collaborating with engineering and project management on identified issues
- Maintaining an organized and clean company-provided work vehicle and tools
- Performing other duties as assigned
Requirements
- Extensive travel within territory and some overnight stays
- Mechanically inclined (specific rider repair training will be provided)
- Strong problem-solving and critical thinking skills
- Prior presenting and/or training skills preferred
- Strong written and oral communication skills
- Ability and desire to satisfy consumers and end-users with minimal guidance
- Empathy and ability to relate to customers
About the Company
- Techtronic Industries Power Equipment is a subsidiary of TTI.