Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Infrastructure System Operator executes and monitors regularly scheduled processes for CI Global Asset Management’s key business systems. This role is also responsible for monitoring daily backups and overnight tasks, and assisting various testing teams.

Responsibilities

• Support of the company’s production online and batch processing systems and associated scheduling tooling, across all LOBs – CISS, IWMS, Assante, DART/CRAS, IMS, CIIS, PARIO.
• Support of all hub room facilities management (UPS/HVAC) across all locations.
• Managing system operations alerts and associated actions for production systems (NOC).
• Set up, execute and monitor the running of all production processes.
• Execute and monitor specially scheduled production processes as instructed.
• Provide operational support for the jobs, escalating errors and issues as required.
• Monitor designated production processes running outside of the job scheduler: CMOD, SFTP, PDF delivery.
• Manage the delivery of all output from processes, including the scripting of delivery of electronic output.
• Escalate errors and issues as per documented processes.
• Complete, sign and upload appropriate checklists for tasks.
• Communicate status via shift reports and upon request.
• Manage storage, delivery and inventory of backup tapes when delivered from Iron Mountain.
• Ensure all requests sent to Sysops are responded to promptly.
• Review setup of all test cycles for quality purposes.
• Execute and monitor the running of all test cycles.
• Contribute to the overall functioning of the team.
• Assist in the training of other team members.
• Attend project meetings and provide sysops support and expertise as assigned.
• Maintain department documentation on SharePoint site, including Computer Operator Implementation Forms, policies, procedures and process calendar.

Requirements

• 3-5 years in a System Operations role.
• 3 - 5 years in Network Operations Center (NOC).
• 4-6 years in IT Facilities management.
• Advanced knowledge of Service Now.
• Advanced knowledge and experience of Unix operating system, including scripting.
• Advanced knowledge and experience with CA AutoSys scheduling tool or equivalent.
• Experience in managing a NOC or centralized operations, including tooling.
• Ability to write procedure documents and verbally instruct other staff.
• Prior experience with information technology in a financial institution preferred.
• Ability to work shifts.
• Ability to follow written and verbal instructions.
• Detail-oriented, highly accurate and very organized.
• Proficient problem-solving skills.
• Knowledge of the investment services industry.
• Ability to complete tasks efficiently and accurately, within set deadlines.
• Knowledge of ITSM tooling.
• Ability to work with a team and train other team members.
• Ability to provide input to team procedures and policies.

Skills

• System Operations
• Network Operations Center (NOC)
• IT Facilities management
• Service Now
• Unix operating system
• Scripting
• CA AutoSys scheduling tool
• NOC management
• Centralized operations management
• Procedure document writing
• Verbal instruction
• ITSM tooling

Location

• Office environment

Work Type

• Shift work
• On-call support
• Overtime on weekends and holidays

Experience Level

• 3-5 years in System Operations
• 3-5 years in Network Operations Center (NOC)
• 4-6 years in IT Facilities management

Education Level

• Bachelor’s degree within a business, computer science or equivalent experience

Benefits

• Training Reimbursement
• Paid Professional Designations
• Employee Savings Plan (ESP)
• Corporate Discount Program
• Enhanced group benefits
• Parental Leave Top–up program
• Paid time off for Volunteering

About the Company

• CI Financial is an independent company offering global wealth management and asset management advisory services through diverse financial services firms.
• Since 1965, we have consistently anticipated and responded to the changing needs of investors.
• We are driven by a commitment to provide individuals and institutions with the highest-quality investments and advice.
• Our commitment to the highest levels of performance means that whatever their position, CI employees must be comfortable in a fast-paced environment that will stretch them to tap into their highest potential.
• Employees with a healthy dose of ambition, a desire to commit to a curious mindset for continuous learning, and a willingness to go the extra mile thrive at CI.

Equal Opportunity

• We are focused on building a diverse and inclusive workforce.
• CI Financial Corp. and all of our affiliates (“CI”) are committed to fair and accessible employment practices and provide reasonable accommodations for persons with disabilities.