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About the Role

The National Manager, Information Governance Operations oversees the day-to-day operation of the firm's Information Governance program. This role translates strategic objectives into operational execution, ensuring information assets are managed in accordance with firm policies, client requirements, ethical obligations, privacy requirements, and regulatory standards. The Operations Manager provides leadership for Information Governance personnel, develops operational metrics and reporting, drives process improvement initiatives, and partners with various teams to modernize and mature the firm's Information Governance capabilities.

Responsibilities

Direct day-to-day operations of the Information Governance team.
Establish operational priorities, workload distribution, service standards, and performance expectations.
Supervise, coach, mentor, and develop Information Governance personnel.
Develop staffing plans, succession planning strategies, and professional development opportunities.
Monitor operational performance and identify resource requirements.
Promote a culture of accountability, collaboration, customer service, and continuous improvement.
Oversee attorney onboarding, integration, and data migration activities.
Manage attorney offboarding, ensuring secure and compliant transfer, retention, and disposition of information assets.
Oversee client and matter transfer activities across offices and practice groups.
Ensure compliance with client requirements, ethical obligations, retention requirements, and firm policies during onboarding and offboarding activities.
Partner with attorneys, legal assistants, Records, Conflicts, Information Security, and IT to facilitate efficient matter mobility processes.
Monitor service delivery metrics related to onboarding, offboarding, and matter transfer activities.
Oversee governance of enterprise repositories, including iManage, SharePoint, OneDrive, and future governance platforms.
Establish and maintain workspace governance standards, metadata standards, organizational structures, and information architecture requirements.
Direct repository remediation, restructuring, and standardization initiatives.
Ensure governance principles are incorporated into repository design and administration.
Partner with IT and Information Security to strengthen repository governance controls and information protection practices.
Oversee active and inactive file management programs across all offices.
Direct records retention, disposition, archival, and destruction activities.
Ensure compliance with retention schedules, client requirements, regulatory obligations, and firm policies.
Manage offsite storage programs and initiatives to reduce physical and electronic storage costs.
Oversee annual disposition programs and related documentation requirements.
Monitor lifecycle management activities and identify opportunities for process improvements.
Lead operational implementation of Information Governance technologies and modernization initiatives.
Support deployment and optimization of records management, repository governance, and information lifecycle management tools.
Participate in DMS, RMS, intranet, SharePoint, collaboration platform, and governance technology projects.
Identify opportunities for automation and process optimization.
Evaluate emerging technologies and governance implications, including AI-enabled solutions and collaboration platforms.
Ensure adherence to Information Governance, Information Security, and Privacy policies.
Support ethical wall administration, access management, and security review activities.
Identify operational risks associated with information management practices and implement remediation strategies.
Support client audits, outside counsel guidelines, assessments, and compliance reviews.
Partner with Information Security and Risk teams to strengthen governance controls.
Develop and maintain operational dashboards, metrics, and KPIs.
Measure performance across onboarding, offboarding, matter mobility, records management, retention, and repository governance functions.
Analyze operational trends and identify opportunities for improvement.
Prepare reports and recommendations for the Director, Data Privacy & Information Governance and firm leadership.
Utilize data-driven decision-making to improve service quality, efficiency, and compliance.
Develop training programs and governance awareness initiatives.
Support adoption of new governance processes, technologies, and standards.
Create procedures, standards, job aids, and operational documentation.
Serve as an Information Governance subject matter expert and trusted resource throughout the firm.
Lead change management efforts associated with governance modernization initiatives.

Requirements

Bachelor's degree in Information Management, Records Management, Library & Information Science, Business Administration, Information Technology, Legal Studies, or related field.
8-12+ years of progressively responsible experience in Information Governance, Records Management, Legal Operations, Information Management, Knowledge Management, or related disciplines.
Minimum 3 years of management or supervisory experience.
In lieu of bachelor’s degree, 12+ years of relevant experience in Information Governance, Records Management, Legal Operations, Information Management, Knowledge Management, or related disciplines.
Experience in a law firm or professional services environment strongly preferred.
Experience managing operational teams and service delivery programs.
Strong understanding of legal and regulatory requirements related to records management and information governance.
Proficiency in Document Management Systems (DMS), with preference given to candidates with a working knowledge of iManage Work in a legal setting, including matter workspace and document security.
Advanced proficiency in Microsoft applications (e.g., Word, Excel, PowerPoint, Teams, Visio).
Advanced knowledge of information governance principles, practices, and technologies.
Excellent organizational and project management skills.
Strong communication and interpersonal skills.
Ability to work independently and as part of a team.
Strong analytical and problem-solving skills.
Knowledge of enterprise content management systems and other IG technologies.
Experience leading operational improvement, technology implementation, or governance modernization initiatives.
Certification in Information Governance or Records Management (e.g., CRM, IGP) preferred.

Skills

Information Governance
Records Management
Legal Operations
Information Management
Knowledge Management
Document Management Systems (DMS)
iManage Work
Microsoft Office Suite (Word, Excel, PowerPoint, Teams, Visio)
Enterprise Content Management Systems
Project Management
Communication
Interpersonal Skills
Analytical Skills
Problem-Solving Skills
Change Management

Location

In-office attendance required from time to time

Work Type

Hybrid work policy

Experience Level

8-12+ years of experience
Minimum 3 years of management or supervisory experience

Education Level

Bachelor's degree in Information Management, Records Management, Library & Information Science, Business Administration, Information Technology, Legal Studies, or related field.
Equivalent relevant experience considered in lieu of degree

Benefits

Access to three medical insurance plans
Dental insurance
Vision insurance
Life insurance
Disability insurance
Pre-tax benefits (health savings and flexible spending accounts)
401(k) savings plan
Profit-sharing plans (if eligible)
Fertility benefits
Commuter benefits (where applicable)
Student loan assistance refinancing options
Competitive paid time off plan (minimum 20 days)
Generous paid maternity leave (minimum 14 weeks)
Paid paternity leave (minimum 14 weeks)
Child care support (back-up care program)
11 Firm holidays

About the Company

Norton Rose Fulbright is a highly regarded global law firm with over 3,000 lawyers and 3,000 business services professionals across 50 offices worldwide.
The firm provides a full range of legal services to leading corporations and financial institutions operating in key markets and sectors.
Norton Rose Fulbright consistently receives recognition from Great Place to Work and Top Workplaces.
Teams collaborate across regions, value new ideas, and deliver meaningful client solutions.
The company culture embraces ambition, development, and shared success.

Equal Opportunity

Norton Rose Fulbright US LLP is an Equal Opportunity Employer and complies with all applicable federal laws and their implementing regulations.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
Norton Rose Fulbright is committed to providing reasonable accommodation as an Equal Opportunity Employer to applicants with disabilities.
This business uses E-Verify in its hiring practices to achieve a lawful workforce.
Norton Rose Fulbright US LLP will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.