Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Content moderators are an important line of defense, helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients while making a larger impact on society by analyzing and reviewing user profiles, audio, videos, and text-based content, and/or investigating, escalating, and resolving reported or flagged issues. Due to the nature of the role, individuals may be exposed to flashing lights or contrasting light and dark patterns, and potentially objectionable and sensitive content. Active participation in Accenture’s well-being support program provides valuable skills to promote individual and collective well-being.

Responsibilities

Review, classify and/or remove content according to client guidelines, using specific tools and channels
Understand and remain updated on changing client policies and guidelines
Investigate, resolve, and relay complex content issues to the broader Trust and Safety team
Serve as an advocate for the user community
Participate in process improvement initiatives that improve quality and efficiency of work
Participate in continuous training programs and workgroup discussions for optimal development in the role
Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe

Requirements

Must be flexible to work any shift including nights, weekends and holidays
Minimum 1 year of customer service experience
Fluent in Arabic
Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
Ability to work well individually and as part of a team
Ability to work differing rotations/shifts and non-standard work hours
Flexibility in meeting changing business needs in a fast-paced environment
Commitment to quality, efficiency, and effectiveness
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Further, at Accenture a criminal conviction history is not an absolute bar to employment.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

Skills

Excellent comprehension
Communication
Fluent in Arabic and English
Strong coping skills
Emotional resilience
Stress-management skills
Strong attention to detail
Comfort synthesizing and analyzing information from multiple streams
Strong critical thinking skills
Strong decision-making skills
Deep familiarity and passion for the internet, internet platforms, and internet culture
High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported
Previous business process outsourcing experience is a plus
Previous customer service experience is a plus
Previous content moderation experience is a plus

Location

Austin, TX

Work Type

Onsite
Full-time

Experience Level

Minimum 1 year of customer service experience

Salary/Compensations

$23.70 to $23.70 per hour

Benefits

Medical coverage
Dental coverage
Vision coverage
Long-term disability coverage
401(k) plan
Paid time off

About the Company

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale.
We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries.
Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships.
We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability.
Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships.
We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us at www.accenture.com

Equal Opportunity

We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization.
As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.
Inclusion and diversity are fundamental to our culture and core values.
Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities.
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed.
We believe that no one should be discriminated against because of their differences.
All employment decisions shall be made without regard to age, race, creed, color, religion, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.
Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.
Accenture is committed to providing veteran employment opportunities to our service men and women.