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About the Role

The Jewish Board's Adult Residential Division supports adults with serious and persistent mental illness, promoting independence through a harm-reduction approach. Staff guide residents in creating recovery goals, developing independent living skills, and maintaining healthy, secure lives, emphasizing stable housing, cultural competence, and individual dignity.

Responsibilities

• Procure and maintain client benefits.
• Monitor client SSA and PA benefits to ensure timely certification and maintenance.
• Track program fee and rental disbursements across various residential settings.
• Monitor Medicaid payment disbursements to Apartment Treatment Programs.
• Coordinate benefits with relevant agencies.
• Develop and maintain relationships with the Human Resources Administration and Social Security Administration for client advocacy.
• Ensure timely and accurate handling of SSI renewals.
• Maintain Medicaid benefits for residents.
• Provide requested materials and work with auditors during SSA audits.
• Provide direct service to residents related to benefits and service plan goals.
• Address consumer arrears by initiating reparative processes and collecting funds.
• Prepare and communicate information to clients and staff regarding benefit programs, procedures, and changes.
• Address benefit interruptions with preemptive action.
• Facilitate team meetings and case conferences regarding entitlements.
• Facilitate Consumer/tenant meetings and work with staff to resolve entitlements issues.
• Ensure accurate completion of client documentation from intake to discharge, adhering to HRA, Medicaid, OMH, and JBFCS requirements.
• Develop and maintain linkages with community service providers.
• Conduct staff training and development in entitlements.
• Conduct regular reviews of client benefits and related documentation.
• Maintain relationships with governmental and other agencies.
• Submit monthly internal JBFCS reports, including arrears tracking and benefits documentation.
• Participate in assigned meetings.
• Work collaboratively as part of a service delivery team.
• Perform other duties as assigned.

Requirements

• Must possess excellent casework, administrative, and analytical skills.
• Must be organized and able to multitask.
• Must have prior experience working with adults with mental illness.
• Must have the ability to work individually on projects and as a team player.
• Must be organized and meticulous.
• Must possess the ability to pay attention to detail.
• Technologically competent in handling administrative practices.
• Candidate is routinely required to sit (90% of the time) and stand (10% of the time).
• Able to read paper and electronic documents.
• Able to perform significant data entry into various computer programs.

Skills

• Intermediate to expert computer skills.
• Strong computer skills, particularly in Microsoft Word and Excel.

Location

• Community

Work Type

• Full-time

Experience Level

• Minimum of three (3) years entitlements experience.

Education Level

• Bachelor’s Degree in Human Services preferred, or HS Diploma with requisite 3 years’ experience.

About the Company

• The Jewish Board's Adult Residential Division supports adults with serious and persistent mental illness to live in the community with as much independence as possible.
• Using a non-judgmental, harm-reduction approach, staff model and guide residents to create and meet personalized recovery goals, develop independent living skills, and live in a healthy and secure manner.
• Our work is guided by principles that underscore the critical importance of stable housing, use a culturally competent and anti-racist lens, and respect the dignity and legitimacy of each individual’s journey.

Equal Opportunity

• We are an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, marital status, veteran status, or any other status protected by applicable federal, state, or local law.