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About the Role

Engaged and committed Campus Operations Administrator to join the Operations Team at the BSU London Campus in Hackney. This role is a core contact point for students, staff, and visitors, handling front-of-house customer service and operational administration.

Responsibilities

• Coordinate daily operational activities of the Campus, including opening and closing procedures (evenings and Saturdays).
• Act as the first point of contact for staff, students, and visitors, providing proactive and professional customer service.
• Collaborate with internal teams to deliver efficient service and problem-solve.
• Assist in the planning and delivery of campus events.
• Undertake Health and Safety roles including Fire Warden, First Aider, and risk assessments.
• Perform other duties as required to meet the evolving needs of the Campus.

Requirements

• Flexible and able to commit to a shift-based working pattern including evenings and weekends.
• Demonstrated experience in delivering excellent front-of-house customer service.
• Ability to work productively in a busy, high-pressure, student-facing environment.
• Self-starter with a demonstrable history of using initiative and taking pro-active decisions.
• An Enhanced DBS Check is required.

Location

• Bath Spa University London (Hackney)

Work Type

• Full Time
• In-person
• Shift-based

Salary/Compensations

• Grade 5 - Starting from £29,588 rising to £33,002 per annum + £2.5K MPS

Benefits

• Generous pension scheme (Local Government Pension Scheme/Teacher's Pension Scheme).
• Enhanced paid leave (41-46 days for Full Time).
• Family friendly policies including hybrid working, flexible work environment, on-site nursery, and enhanced maternity scheme.
• Employee Assistance Programme offering on-demand GP appointments, wellbeing support, and counselling.
• Transport schemes including Electric Vehicle Scheme and Cycle to Work.
• Wide range of discounts and financial benefits.

About the Company

• Bath Spa University is hiring an engaged and committed Campus Operations Administrator to join the Operations Team at the BSU London Campus in Hackney.