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About the Role

As a Guest Service Agent, you will be the first point of contact for hotel guests, ensuring high-quality customer service and maximizing room revenue. This role involves working with the Guest Services team to provide attentive, courteous, and efficient service to guests before and during their stay.

Responsibilities

• Provide attentive, courteous, and efficient service to all guests, prior to arrival and throughout their stay.
• Maximize room revenue and occupancy.
• Answer guest inquiries about hotel services, facilities, hours of operation, and the local area.
• Take payment and verify credit authorizations.
• Respond to special guest requests.
• Champion guest service programs.

Requirements

• A minimum 1-year customer service and/or hospitality experience, preferred.
• Ability to work long hours occasionally.
• Ability to work standing up to 8 hours per day.
• Excellent computer skills.
• Proficiency in MS Office.
• Experience with customer relationship management (CRM) software.
• OPERA experience preferred.
• Keen eye for detail.
• Passion for customer service.
• Comfort with administrative computer work.
• Ability to think on your feet to problem solve.
• Strong communication skills.
• Strong organizational skills.
• Strong time management skills.
• Flexibility to work a variety of different shifts, including days, evenings, weekends, and holidays.

Skills

• Customer service
• Hospitality
• MS Office
• Customer relationship management (CRM) software
• OPERA
• Communication
• Organization
• Time management
• Problem solving

Location

• North America

Work Type

• Flexible scheduling
• Rotating schedule

Experience Level

• 1-year customer service and/or hospitality experience, preferred

Salary/Compensations

• $17.60 per hour + service charge eligible

Benefits

• An exceptional benefit plan for eligible associates & your family members
• RSP matching program for eligible associates
• Discounts with Crescent managed properties in North America for you & your family members
• Access to our onsite gym

About the Company

• At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests.
• We understand what it takes to be a part of something great.
• We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey.
• We work hard to create and deliver on what YOU need.
• We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.
• At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve.
• That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion.
• By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.

Equal Opportunity

• We welcome applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.
• This posting represents a current vacancy and Crescent Hotels & Resorts does not use artificial intelligence to screen, assess, and/or select applicants.