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About the Role

We are an established residential and commercial cleaning franchise headquartered in Brooklyn, backing 40+ national locations, 150+ NYC field staff, a 15–20 person corporate office, and a 12+ person remote operations team. We are hiring a hands-on Operations Manager to serve as the owner's right hand and lead day-to-day operations at our Brooklyn HQ. This is an active, high-ownership leadership role for an operator who thrives in fast-paced environments, possesses an eye for detail, and holds high standards for team execution across both home and business accounts.

Responsibilities

Recruit, train, and manage office, sales, and support staff.
Lead daily standups, conduct 1:1s, run performance reviews, and handle disciplinary actions.
Step in to resolve escalated client issues, repair service breakdowns, and maintain strong relationships with clients.
Manage and coach virtual assistants to ensure productivity and scheduling accuracy.
Coach the intake/sales team on lead handling, proposal conversion, call quality, and pipeline management.
Collaborate with HR on onboarding, hiring, and maintaining organizational structure, field compliance, and discipline.

Requirements

5+ years of operations management experience in a service-based business.
Proven experience hiring, coaching underperformers, executing PIPs, and making termination decisions.
Experience managing virtual assistants or remote staff strongly preferred.
Demonstrated track record coaching sales/intake teams to meet specific metrics.
Comfortable stepping in during off-hours, evenings, or weekends for urgent issues.
Must live within the 5 boroughs.

Skills

Operations Management
Team Leadership
Customer Service
Remote Team Management
Sales Coaching
HR Partnering

Location

Brooklyn, NY 11206

Work Type

In-Person
5 Days/Week

Experience Level

5+ years of operations management experience
3 years of sales experience

Salary/Compensations

$100,000–$120,000
Performance bonuses tied directly to revenue growth, team metrics, and client retention

Benefits

Company parties
Competitive salary
Opportunity for advancement
Paid time off
Training & development
401(k) matching
Bonus based on performance
Supplemental insurance options (Aflac)

About the Company

We are an established residential and commercial cleaning franchise headquartered in Brooklyn, backing 40+ national locations, 150+ NYC field staff, a 15–20 person corporate office, and a 12+ person remote operations team in the Dominican Republic and Jamaica.