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About the Role

The Director will be responsible for working with team members and program leaders to develop and implement a vision for Urban Resource Institute’s programs, ensuring the provision of quality and effective services to homeless families that reflect best practices in the field. Maintain constructive collaborative relationships with partner agencies in the public and private sector as well as funding sources and service providers.

Responsibilities

Assisting with implementing homeless programs in NY and maintaining general oversight at assigned site(s)
Ensuring compliance with all relevant federal, state and local regulations as well as agency and program policies
Developing, implementing and maintaining consistent policies and practices regarding program management, client services and other agency protocols
Ensuring entry into DHS Cares and HERO system of ongoing service provision
Maximizing bed utilization and achieving optimal occupancy rates
Ensuring consistency, collaboration and complementary services between sites and programs
Building and developing services that represent the best practices in working with homeless families
Providing leadership in the development of strong intra- and inter-agency collaborations to improve the systemic response to homeless families
Representing URI at city and statewide coalitions, task forces and committees to ensure the continuation of solid collaborative approaches
Playing a leadership role towards achievement of organizational mission and strategic plans
Assisting in the creation and monitoring of the annual homeless services program budget
Ensuring facilities are maintained at the highest level and facilitating collaboration between facilities and operations staff
Ensuring that staff receive ongoing training in assessing risks and needs, identifying and reporting child abuse and neglect, effective case management strategies and evidence-based/evidence-informed approaches, such as motivational interviewing
Providing weekly supervision to assigned staff and ensuring the provision of regular supervision of all other program staff
Keeping supervisor informed of issues which may impact program operations

Requirements

A minimum of five years supervisory experience in a social service capacity, preferably in the field of homeless services
Familiarity with DHS and OTDA regulations
Must be an intelligent and articulate individual who can relate to people at all levels of the organization and work well on teams
Project management skills and experience, especially in projects requiring significant resources and cross-functional involvement is a must
Must have strong writing and public speaking skills with an ability to manage and organize multiple projects in a busy, pressured work environment
Demonstrated ability to manage crisis and proactively respond to client needs using a client centered approach
Demonstrated experience working with and sensitivity to individuals from varying sociodemographic backgrounds including individuals whom identify as lesbian, gay, bisexual, transgender, queer, and/or HIV-affected, the elderly and individuals with substance use and/or mental health issues
Employee must be computer-literate and must have knowledge of Microsoft Office applications
Ability to multi-task and demonstrated time management skills
Demonstrated de-escalation skills through using a client centered approach
Indoor; Outdoors; noisy; minor burns, cuts, bites or stings; standing; stooping; kneeling; walking and running; using hands on objects, tools or controls
Frequently lift and / or move up to 50 pounds
Travel between sites that are located throughout New York City
Need to be exact or accurate, repeat same tasks; errors have important consequences

Skills

Project management
Writing
Public speaking
Crisis management
Client-centered approach
Computer literacy
Microsoft Office applications
Multi-tasking
Time management
De-escalation

Location

Bronx

Work Type

Full-time

Experience Level

5 years supervisory experience in a social service capacity

Education Level

Advanced degree (MSW, or related field)
LMSW
LCSW

Salary/Compensations

$98,000

About the Company

Founded in 1980, Urban Resource Institute (URI) is the nation’s largest provider of domestic violence shelter and support services and a leading provider of housing and services for families experiencing homelessness.
Across 24 shelters in New York City, URI provides safe housing for nearly 4,000 individuals and their pets every night and serves more than 40,000 people annually.
URI’s work is grounded in survivor-centered, trauma-informed, and culturally responsive care.
In addition to emergency and transitional housing, URI delivers a robust continuum of Justice Initiatives—including economic empowerment, legal education and advocacy, prevention and youth programming, and abusive partner intervention—designed to break cycles of violence, instability, and poverty.
URI also develops permanent affordable and supportive housing, advancing long-term pathways to safety, healing, and stability for families and communities.

Equal Opportunity

Urban Resource Institute provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.