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About the Role

IPS Grow is seeking a Data Manager to shape how data, insight, and technology are used to improve services and outcomes. This role involves working with rich individual-level data to build systems that provide meaningful, actionable insight into service impact, bridging the gap between operational teams and technology specialists.

Responsibilities

• Lead the planning and delivery of data and digital projects across IPS Grow.
• Take ownership of key Salesforce and digital workstreams, ensuring systems meet operational team needs.
• Collaborate with users and stakeholders to understand needs and translate them into practical system and technology solutions.
• Act as a liaison between operational teams, analysts, Salesforce administrators, developers, and external technology partners.
• Shape a user-centered approach to systems and processes, ensuring appropriate information access.
• Lead requirements gathering, discovery, and solution design activities.
• Ensure systems capture high-quality data and support meaningful reporting and actionable insight.
• Improve how data is used to understand service performance and outcomes in collaboration with analysts and reporting specialists.
• Support the development of individual-level reporting and insight into program outcomes.
• Drive continuous improvement across systems, processes, automation, and reporting.
• Provide day-to-day leadership and coordination for Salesforce-related initiatives.
• Prioritize and deliver platform improvements with Salesforce Administrators and Developers.
• Support the development of scalable systems and infrastructure.
• Embed strong practices for data protection, information governance, security, and compliance.
• Manage relationships with external technology suppliers, implementation partners, and consultants.
• Support organizational change and encourage the adoption of new systems and ways of working.

Requirements

• Experience managing complex data, digital, technology, or CRM projects from inception to delivery.
• Experience as a Product Owner, Systems Manager, Project Manager, or similar role for business-critical technology platforms.
• Experience working with Salesforce or another CRM platform.
• Comfortable working with technical specialists including Developers, Administrators, Analysts, and Data professionals.
• Strong experience gathering requirements and translating business needs into practical technology solutions.
• Understanding of data governance, information management, reporting, and data protection requirements.
• Strong stakeholder management skills with effective communication abilities for both technical and non-technical audiences.
• Experience managing multiple projects, priorities, and stakeholders simultaneously.
• A user-focused approach with an interest in designing systems around user needs.
• Curious, analytical, and solutions-focused with the ability to structure complex problems.
• Passion for using data, insight, and technology to improve services and outcomes.

Skills

• Salesforce
• CRM
• Data governance
• Information management
• Reporting
• Data protection
• Stakeholder management
• Requirements gathering
• Solution design
• Project management
• Digital project management
• Technology project management

Location

• London, SE1 (London Bridge)

Work Type

• Full time
• Permanent
• Hybrid working

Experience Level

• Manager

Salary/Compensations

• £59,500

Benefits

• Flexible and hybrid working
• Healthcare cash plan
• Mental health support, including Mental Health Aiders
• Generous holiday allowance of 25 days with the ability to buy and sell up to 5 additional days
• 3 days closure between Christmas and New Year
• Enhanced maternity and paternity policies
• Volunteer leave
• Pension contributions of 4% matched

About the Company

• Social Finance is an ambitious not-for-profit organisation working to design, fund and scale better solutions to complex social problems.
• Through IPS Grow, Social Finance supports the expansion and improvement of Individual Placement and Support services (IPS).
• IPS is an evidence-based approach that helps people with mental health conditions, people overcoming alcohol and drug addiction or who otherwise face economic exclusion, to find and sustain paid employment.