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About the Role

We are seeking a detail-oriented and proactive ERP Systems Analyst to join our team. This role is responsible for maintaining and enhancing our ERP system (Infor CloudSuite) and related business applications, bridging the gap between business operations and technology to ensure systems support organizational goals and drive efficiency.

Responsibilities

• Analyze, design, and maintain business information systems to support operational needs.
• Assist in the development, implementation and rollout of new systems and technologies.
• Develop a masterful understanding of how external systems integrate to the ERP to support the business.
• Administer and support the company’s ERP system (Infor CloudSuite), including providing day-to-day operational support for departments such as Sales, Warehouse, Purchasing, Production, Accounting, Service, and Rental.
• Manage and optimize system transaction flows (e.g., Sales Orders, Purchase Orders, Warehouse Transfers).
• Identify and implement system improvements in collaboration with IT leadership and department managers.
• Train new and existing users across all departments.
• Develop and maintain system documentation, user guides, and training materials.
• Use AI tools to work quickly and efficiently.
• Troubleshoot ERP-related issues and provide first-level support for integrated systems (Shipping, Document Management, Reporting, CRM, Website, etc.).
• Work closely with other members of the IT team and department managers to meet the needs of the business.
• Evaluate training needs and develop or enhance training programs accordingly.
• Create and customize reports using business analytics and reporting tools.
• Ensure confidentiality of sensitive data, including sales and personnel information.
• Follow all safety procedures and company policies in the execution of job duties.
• Perform additional duties as assigned.

Requirements

• Proven experience with ERP systems, preferably Infor CloudSuite.
• Strong understanding of business processes and system workflows.
• Excellent problem-solving and communication skills.
• Ability to train users and document technical processes clearly.
• High attention to detail and a proactive attitude toward system improvements.
• Successful passing of a pre-employment drug, alcohol and physical screening test is required.
• Reference and/or background check may be conducted.
• A resume is required for consideration.

Skills

• ERP systems
• Infor CloudSuite
• Business processes
• System workflows
• Problem-solving
• Communication
• Training users
• Technical documentation
• Reporting tools
• Business analytics
• AI tools

Location

• Buffalo, NY

Work Type

• Onsite

Experience Level

• Experience on Infor CloudSuite or other ERP system is strongly desired.
• Experience in a project management role is desired.
• Working experience in a manufacturing or distribution industry is preferred.

Education Level

• Bachelor of Science Degree in business, information systems, or similar field is desired.

Salary/Compensations

• The actual compensation is determined by experience and other factors of the law.

Benefits

• Medical
• Dental
• Vision
• FSA
• HRA
• Life Insurance
• Disability
• PTO
• 401k
• Holidays

About the Company

• Hanes Supply, Inc. is a well-established full-line industrial manufacturer of slings and contractor supplier specializing in lifting solutions.
• Hanes Supply offers a comprehensive and diverse product line to its customers including: rigging, fall protection, power tools, fasteners, hand tools, construction and safety equipment.
• Headquartered in Buffalo, NY, Hanes Supply has six other branches in the United States.

Equal Opportunity

• Hanes Supply Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, pregnancy, pregnancy outcomes, reproductive healthcare and autonomy, or any other characteristic protected by federal, state, or local laws.
• This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.