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About the Role
Assistant Managers support Store Managers in all areas of store operations, including hiring, customer experience, and maintaining brand standards. They are responsible for primary duties when the Store Manager is not present, focusing on driving sales, developing teams, and ensuring operational efficiency.
Responsibilities
- Supervise and direct associates' daily goals and activities to deliver an exceptional client experience, maximizing sales and KPIs.
- Ensure all brand standards are met, including merchandising, POGs, marketing, back rooms, and dress code.
- Act as the main point of contact to resolve customer issues and concerns.
- Analyze store trends and anticipate customer demands.
- Engage, train, and develop teams to achieve positive results.
- Actively recruit to build a strong network of external candidates.
- Identify associate strengths and opportunities, providing coaching and counseling.
- Hold the team accountable to Company policies and expectations.
- Maintain positive associate relations and resolve concerns.
- Foster an environment of diversity, inclusion, and belonging.
- Ensure execution of all company processes through training, management, analysis, and continuous improvement.
- Utilize processes to support digital strategies, including Omni-channel fulfillment.
- Manage inventory through ordering and shipment processing.
- Manage payroll hours and schedule appropriately based on business needs.
- Ensure all store opening and closing procedures are performed correctly.
- Ensure timely and accurate follow-through with Company directives, assignments, and projects.
- Ensure the store environment is safe for associates and customers.
- Protect company assets by ensuring inventory and cash control procedures are followed.
- Analyze and utilize available reporting, tools, and technology.
- Ensure stores are compliant with all HAZMAT training and execution.
Requirements
- High School Diploma or equivalent
- Must be 18 years of age or older
- Minimum 3+ years retail sales/customer service experience preferred
- At least 1+ year(s) prior management experience preferred
- Ability to lead or support a team of associates to meet business objectives
- Effective communication skills with team and management
- Must have scheduling availability to meet the needs of the business
- Cosmetology license desirable, but not required
- Requires some physical exertion such as long periods of standing, walking, recurring bending, crouching, stooping, stretching, reaching, or similar activities.
- Requires recurring lifting of moderately heavy items such as shipment or record boxes.
- May require above-average agility and dexterity.
- May be required to work in other stores from time to time.
- Work environment involves everyday risks or discomforts which require normal safety precautions.
- Work area is adequately lighted, heated, and ventilated.
Skills
- Leadership
- Customer service
- Sales
- Merchandising
- Inventory management
- Team development
- Coaching
- Communication
- Recruiting
- Operational efficiency
- Digital strategies
- Omni-channel fulfillment
- Safety and loss prevention
- Problem-solving
- Decision-making
- Adaptability
- Strategic thinking
Location
- In-store
Work Type
- Full-time
Experience Level
- 3+ years retail sales/customer service experience preferred
- 1+ year(s) prior management experience preferred
Education Level
- High School Diploma or equivalent
About the Company
- Cosmo Prof is a company focused on retail operations and customer experience.